Inside Sales Representative

An established manufacturer of architectural hardware and industrial components seeks a career minded Inside Sales Representative to support B2B business operations. This is a direct hire position offering an excellent benefits package and opportunities for growth.

• 100% medical, dental, and vision coverage for the employee
• 401K with matching
• Paid vacation, paid sick leave, paid holidays
• $22 – 25 per hour (DOE)

Requirements of the Inside Sales Representative:

• Bachelor’s degree
• Computer savvy with proficiency in MS Office Suites
• Some office or customer-oriented experience
• Experience with ERP, EDI, and/or CRM software programs is a plus
• Team-oriented with strong troubleshooting and organizational skills
• Inquisitive and takes initiative

Responsibilities of the Inside Sales Representative:

• Enter orders promptly and accurately
• Address incoming calls and emails in a professional manner
• Manage backorders by communicating with relevant parties and updating lead times
• Assist customers with product selection and basic troubleshooting
• Provide customers with pricing, availability, and quotes with adherence to QMS procedures
• Investigate and resolve customer issues
• Provide invoice copies, proof of delivery POD, and other supplemental order information
• Support sales team with coordinating product literature and sample orders
• Actively contribute during team meetings with project updates and customer feedback
• Assist management with special projections, reporting, and problem analysis
• Attend tradeshows (optional)
• Other related duties as assigned

Employment Type: Direct Hire

Schedule: Monday – Friday from 7:00 a.m. to 4:00 p.m.

Location: Addison, IL

Architecture, manufacturing, industrial, interior design, cabinetry, construction, design, engineering, transportation, aerospace, residential, interior design, furniture design, hospitality, gaming, design, mechanical engineering, woodworking, remodeling, sales, marketing, customer service, administration

TriCom Quest is a full-service employment agency serving the greater Los Angeles area. We partner with a wide range of industries, with a special focus on international companies, helping fill roles from entry level to executive leadership. Our mission is to connect employers with the right talent—and to help job seekers find positions where they can thrive and grow.