Inside Sales Representative

ExpectationsAdhere to Cleveland Browns organization policies and proceduresAct as a role model within and outside the Cleveland Browns organizationPerform duties as workload necessitatesDemonstrate flexible and efficient time management skills with the ability to prioritize workloadMeet department productivity standardsEssential Duties and ResponsibilitiesContact current and past customers and qualified sales leads to generate new salesAbility to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.Responsible for working on a computerized ticketing systemHandle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket salesPerform other duties as assignedRequired Experience and SkillsBachelor's DegreeStrong customer service focus: project positive, helpful attitude and willingness to go above and beyondExcellent communication skills (verbal and written) and active listening skillsMust be proficient in data entry and detail orientedFlexibility to work shifts that include evenings and weekendsAbility to work well within a team environment, yet comfortable completing tasks independentlySelf-starter with the ability to be creative within a structured environmentMust be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the InternetMust have excellent communication skills, good grammar, voice and dictionMust have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fansAbility to understand products and services, research and communicate information and record daily activities in a fast-paced environmentPhysical DemandsWhile performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.Work EnvironmentWork is normally performed in a typical interior/office work environment however employee will have "game-day" responsibilities.