Inside Sales Representative

Combined Metals is a premier North American processor and specialty strip and wire distributor built through 50 years of growth and acquisition. Combined Metals is North America's largest independent processor and distributor of specialty strips and wire. Combined Metals has nine service centers supporting over 3,000 customers in the Aerospace, Defense, Nuclear, Medical, Petrochemical, Oil & Gas, Electrification, Automotive, and Consumer industries. Decades of quality and reliability have made Combined Metals a chosen source in performance applications.

Responsibilities: 

• Represent Combined Metals positively and professionally.
• Identify areas of improvement in the company and assist in creating and implementing solutions.
• Arrive at work and meetings on time and prepared.
• Maintain work areas in a clean and organized manner.
• Work with all personnel and Regional Sales Manager(s) to satisfy and achieve company goals.
• Adhere to any Procedures & Work Instructions that include Sales.
• Perform any other duties assigned by the Sales Manager.
• Respond to customer requests within 24 hours
• Receive and review customer requests for quotations to determine feasibility.
• Ensure sufficient information is obtained to be able to quote per the Work Instructions.
• Quotations are to be made promptly, typically within 24-48 hours of receiving the quotation, if it is a standard product; for non-standard quotes within 1 day after supply chain and/or engineering review of inquiry.
• Follow up on quotes as required and offer feedback to management
• Work with customers to resolve any discrepancies during the quoting process.
• It may be necessary to phone the customer during the quoting stage to make sure we have understood their requirements before providing a quotation.
• Develop quotations in cooperation with the Regional Sales Manager(s) or Sales Manager based on identified sales strategy and information collected from customers.
• Receive and review customer purchase orders against quotation and resolve any discrepancies with the customer.
• If necessary, call the customer to review the receipt of our order acknowledgment and contract dates are correct.
• Work with customers who have portals for their orders.
• Enter customer orders into Power-Term per the Work Instructions and acknowledge to the customer within 24-48 hours.
• Investigating and resolving billing claims and coordinating customer claims for non-conforming products with quality.

Requirements:

• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
• Experience with Lean manufacturing
• Ideal candidate will have prior sales experience in the metals market
• Some travel may be required
• Excellent time management and organizational skills
• The position requires excellent oral and written communication skills
• Working knowledge of Microsoft Office
• Effective problem-solving and interpersonal skills