Inside Sales Representative - Hard Parts

Company Overview 

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do. 

Position Summary 

The Inside Sales Representative – Hard Parts is responsible for delivering excellent customer service and sales support to both retail and commercial customers. This role focuses on assisting customers in selecting the correct hard parts, processing orders, and identifying opportunities for additional sales to drive revenue and customer satisfaction. 

Key Responsibilities 

• Manage inbound and outbound customer calls to support sales of hard parts. 

• Assist customers in selecting appropriate automotive hard parts using product knowledge and system tools. 

• Accurately process customer orders, ensuring timeliness and attention to detail. 

• Build and maintain customer relationships with a focus on service and satisfaction. 

• Identify upselling and cross-selling opportunities to increase product usage. 

• Collaborate with purchasing and warehouse teams to confirm product availability. 

• Support outside sales with quoting and customer follow-up. 

• Address customer concerns professionally and resolve issues efficiently. 

• Maintain knowledge of company product lines, promotions, and competitor offerings. 

• Meet or exceed individual performance goals and KPIs. 

• Document customer interactions in CRM and maintain accurate records. 

• Perform other duties as assigned. 

Required Qualifications 

• High school diploma or equivalent 

• 1–2 years of inside sales, customer service, or retail experience, preferably in the automotive industry 

• Basic knowledge of automotive hard parts and systems 

• Proficient with point-of-sale or order entry systems 

• Strong communication, problem-solving, and customer service skills 

Preferred Qualifications  

• Bilingual (English/Spanish) a plus 

• Familiarity with automotive diagnostic or technical tools 

Core Competencies 

• Customer Focus 

• Communication 

• Teamwork 

• Technical Aptitude 

• Sales Awareness 

• Attention to Detail 

Work Environment and Physical Demands 

This position is based in a professional office environment. It involves prolonged periods of sitting, computer usage, and regular communication with customers and internal teams. Employees may occasionally walk through warehouse areas where noise levels vary. 

Additional Requirements 

• Candidates must meet employment eligibility requirements as established by U.S. federal law. 

• Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.  

Compensation & Benefits 

Driven Distribution Group offers competitive pay and a comprehensive benefits package, including: 

• Health, dental, and vision insurance 

• Flexible Spending Accounts  

• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance 

• Voluntary Life and AD&D Insurance 

• Short-Term Disability (STD)  

• Voluntary Benefits 

• Paid Parental Leave 

• Employee Assistance Program  

• Employee Referral Program 

• 401(k) with company match 

• Paid time off (PTO), sick leave, and holidays 

• Safety shoe reimbursement program 

• Employee discount program for auto parts 

Reasonable Accommodations 
Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Other Duties 

This job description highlights the primary responsibilities of the role but is not intended to cover every task. Duties, responsibilities, and activities may be adjusted from time to time to support business needs, consistent with applicable laws. 

Equal Employment Opportunity 

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees.

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