Inside Sales Representative

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Role Profile

The Inside Sales Representative is responsible for day-to-day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate and support incoming sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

This position is open to candidates who are already based in the Kingsport, TN area.

Responsibilities

• Develop and utilize territory management plan
• Identify and cold-call prospects
• Support account managers in generating new business by creating and delivering qualified opportunities
• Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell
• Support, manage, and qualify incoming leads from all sources
• Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow-ups; and other account related issues
• Provide Voice of Customer feedback including product quality, performance and service issues and concerns
• Effectively leverage CRM for documentation, collaboration, and analysis
• Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
• Provide ongoing sales demand forecasts
• Negotiate business to close including pricing, sales terms and other conditions

Qualifications

• BS/BA in business related discipline required
• Previous customer service or inside sales experience would be beneficial
• Experience with CRM and other sales systems and tools
• Traits: passion for selling, tenacious, Inquisitive

Eastman is an equal opportunity employer and is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.