Inside Sales Representative

Job Title: Inside Sales Representative

Location: Kingston NY, Hudson Valley

Schedule: Flexible 

Payrate: Base $20/hr, uncapped commission 

Job Type: Permanent

Our client is a locally built, fiber-first broadband and communications provider serving the Hudson Valley. They deliver reliable fiber connectivity, modern hosted phone systems, and purpose-built MDU solutions — with a strong commitment to community, responsiveness, and long-term relationships. They are 100% Hudson Valley.

Representative to help turn customer interest into new subscribers, proactively pursue sales opportunities, and retain existing customers.

The Role
The Inside Sales Representative is responsible for converting inbound and digital demand into sales while proactively following up with prospective customers throughout the sales funnel.
This role will manage inbound sales, HubSpot prospecting and lead follow-up, social media sales inquiries, and customer retention opportunities. The ideal candidate is comfortable moving quickly between phone, email, text, CRM, and digital channels and is motivated by achieving individual and team sales goals.

Key Responsibilities

• Inbound Sales: Handle inbound calls and inquiries from prospective customers, understand their needs, recommend the appropriate Company products and services, and convert opportunities into completed orders.
• Lead Follow-Up & Prospecting: Proactively work assigned leads and sales opportunities within HubSpot through outbound calls, email, and other approved outreach channels.
• Pipeline Management: Maintain an organized sales pipeline in HubSpot, consistently documenting outreach, customer interactions, next steps, and outcomes.
• Retention: Engage customers considering cancellation, understand the reason for leaving, and use approved retention offers and solutions to retain customers when possible.
• Social & Digital Sales: Respond quickly to sales inquiries generated through social media, digital campaigns, website forms, and other online channels and move prospects toward a completed sale.
• Product Selling: Educate customers on Comapanies internet plans, speed tiers, voice and other available products and identify opportunities to increase product adoption and customer ARPU.
• Follow-Through: Own sales opportunities from initial inquiry through order completion, helping resolve barriers that could prevent a customer from moving forward.
• Performance: Consistently achieve established goals for sales, conversion, retention, lead response/follow-up, product mix, and other sales KPIs.
• Customer Experience: Deliver a consultative, helpful sales experience that builds trust and represents the Company brand professionally.

What We're Looking For

• Previous inside sales, telesales, customer service, retention, or related experience preferred
• Strong phone presence and ability to build rapport quickly
• Comfortable making proactive outbound calls and following up persistently with prospective customers
• Goal-oriented and motivated by commission and individual performance
• Strong written communication skills for email, chat, and social media interactions
• Organized and able to manage a high volume of leads and customer interactions
• Experience with HubSpot or another CRM preferred
• Ability to learn technology products and explain them in simple, customer-friendly terms
• Strong judgment and problem-solving skills
• Team-oriented with a willingness to jump in wherever needed to drive sales and support customers

Compensation
This position offers a $20/hour base wage plus uncapped sales commission, with target total annual compensation of approximately $75,000 for a representative achieving established performance targets.
High-performing representatives have the opportunity to earn above target compensation based on sales results.