Inside Sales Representative

"DESIGN" YOUR CAREER AT TUFF SHED!

Based within the Inside Sales Center (ISC) in Lancaster, TX, the Inside Sales Representative is responsible for guiding customer opportunities through the consultative sales process with the goal of converting inquiries into completed sales, customer quotations, or qualified leads to ensure positive customer outcomes. This role is accountable for achieving individual and team sales objectives.

This role offers a hybrid work schedule option available after Training: 2 days remote / 3 days in office

The essential functions for this position include but are not strictly limited to:

• Professionally engage customers and business partners through multiple communication channels using approved customer engagement platforms, while building and maintaining positive business relationships.
• Conduct consultative sales conversations to identify customer needs, address questions and objections, and recommend appropriate products, solutions, services, options, and upgrades.
• Manage customer opportunities throughout the sales process, accurately documenting activities and interactions within company systems and CRM platforms.
• Generate and revise customer quotations, present financing options, and assist customers in evaluating purchase solutions.
• Follow up with customers according to established sales processes and contact cadence requirements, utilizing consultative selling
• Remain informed on company products, promotions, procedures and policies.
• Protect sensitive customer information and comply with all company security and privacy requirements.
• Utilize company-provided technology, communication systems, CRM systems, and other approved business tools.
• Achieve established sales goals, activity expectations, Key Performance Indicators (KPIs), and customer experience objectives.
• Attend and actively participate in team meetings, coaching sessions, training programs, and professional development activities.
• Collaborate with internal departments, field personnel, and business partners to support positive customer outcomes and achieve sales objectives.
• Perform additional duties, tasks and responsibilities as assigned by the Tuff Shed management.

ADDITIONAL REQUIREMENTS:

• The Inside Sales Representative may be required to work overtime, including evenings, weekends, and holidays, as needed to fulfill the requirements of the role.
• The Inside Sales Representative must be present and available as scheduled and work all required hours.

JOB QUALIFICATIONS:

• Strong customer engagement and consultative selling skills.
• Ability to establish rapport, build trust, and develop customer relationships.
• Ability to identify customer needs and recommend effective solutions.
• Ability to manage multiple customer opportunities and follow-up activities simultaneously.
• Ability to communicate effectively both verbally (English/Spanish bilingual skills is helpful but not required) and in writing.
• Strong organizational, problem-solving, and time-management skills.
• Proficiency with Microsoft Office, internet applications, and CRM systems.
• Ability to learn and utilize company technology, communication systems, and sales tools.
• Ability to work effectively within a collaborative team environment.
• Ability to work scheduled in-office hours is required in order to:
• Allow for direct supervision, observation of work performance, real time coaching and feedback, clarification of assignments and priorities, and timely intervention when questions, errors, or last-minute changes arise.
• Provide face-to-face onsite and real-time support to other employees, management, and leadership.
• Adapt to changing priorities, obtain direction and approvals, receive job-related feedback, observe and participate in company culture to assist with problem solving, and building relationships with onsite interdepartmental peers and leaders

EXPERIENCE

• Experience in inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar customer engagement roles preferred
• Experience meeting sales goals, conversion objectives, or performance metrics preferred.
• Experience utilizing CRM platforms such as Salesforce or similar systems preferred.
• Experience working in a call center or customer service environment preferred

EDUCATION

• High school diploma OR equivalent

WHAT'S IN IT FOR YOU?

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) - You're more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?

NEXT STEPS:

• Learn more about us! Check out the Tuff Shed Website at www.tuffshed.com Interested?
• Interested? We encourage you to submit an application for consideration

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.