Inside Sales Representative

We are seeking a motivated, detail-oriented, and customer-focused Inside Sales Representative to support our sales team and drive revenue growth within the industrial and sanitary markets. This role is responsible for managing inbound and outbound sales activities, developing customer relationships, and providing technical and product support to clients in industries such as manufacturing, construction, and distribution.The ideal candidate combines strong communication skills with a solid understanding of industrial products, exceptional attention to detail, and a passion for delivering excellent customer service.Key Responsibilities

Respond to incoming customer inquiries via phone, email, and online channels in a timely and professional mannerGenerate and process quotes, orders, and sales transactions accuratelyDevelop and maintain strong relationships with new and existing customersIdentify sales opportunities and proactively upsell or cross-sell products and servicesCollaborate with outside sales representatives to support territory growth and customer satisfactionProvide product information, technical guidance, and application support to customersTrack and follow up on quotes to convert opportunities into salesMaintain accurate records of customer interactions and sales activity in CRM systemsCoordinate with operations, purchasing, and logistics teams to ensure order fulfillment and deliveryStay informed on product offerings, pricing, and industry trends

QualificationsRequired

High school diploma or equivalent (Associate's or Bachelor's degree preferred)2+ years of inside sales, customer service, or industrial sales experienceStrong communication, negotiation, and interpersonal skillsProficiency in CRM systems and Microsoft Office (Excel, Word, Outlook)Ability to manage multiple priorities and work in a fast-paced environment

Preferred

Experience in industrial products (e.g., MRO, electrical, hydraulic, pneumatic, or mechanical components)Technical aptitude and ability to understand product specificationsExperience with ERP systems and order processing

Core Competencies

Customer-focused mindsetProblem-solving and critical thinkingAttention to detail and accuracyTeam collaborationResults-driven with a strong work ethic

Working Conditions

Primarily office-based role with frequent communication via phone and computerStandard business hours with occasional overtime as needed