Inside Sales Representative

Since 1890, Fessenden Hall has been a trusted name in building materials distribution. With over 130 years of growth behind us, we're building a team of sales professionals who want to own a book of business and grow it - backed by a stable, family-owned company.

When you join our team, you'll experience:

• Autonomy to build, own, and grow your own account list
• Industry-leading medical benefits – we cover 80% of your medical premium AND your entire deductible, so you keep more of what you earn
• Long-term stability with a company that's stood the test of time

Core Responsibilities:

• Own and grow an assigned account list - daily planned outbound calls, proactive dormant-account reactivation, and cross-selling on open orders
• Own quote-to-order conversion for non-stock and special-order items, following up within 1-2 business days on every open quote
• Partner with assigned Field Sales Representatives as a shared account team - own stock checks, pricing, and order expediting so customers don't have to bypass inside sales to reach the field
• Manage incoming calls, emails, and walk-in inquiries to facilitate product purchases and deliver superior customer experience
• Build sustainable customer relationships through open, interactive communication and a solutions-oriented mindset
• Identify, assess, and fulfill customer needs - handling questions, complaints, and special requests with professionalism and care
• Confirm stock, including incoming transfers; quote realistic lead times up front; and validate order math on special orders
• Meet or exceed personal and team sales targets

Day-to-Day Activities:

• Respond to customer inquiries promptly and professionally via phone, email, and at the sales counter
• Utilize our product database, supplier contacts, operations staff, and department managers to provide customers with accurate information
• Log every account touch - calls, emails, quotes, and orders - in Agility
• Attend sales meetings and company-sponsored training programs
• Also supports: over-the-counter sales, point-of-sale/cash register and credit card transactions, physical inventory counts, and company events as needed

Through Defined Key Performance Indicators:

• Outbound calls per day
• Quote-to-order conversion rate
• Revenue growth on assigned accounts
• Order accuracy

Education & Experience:

• High school diploma required; minimum 2+ years of B2B inside sales or account management experience required
• Experience in countertop, cabinetry, woodworking, or building materials is a strong plus

Essential Skills:

• Excellent interpersonal and communication skills with a genuine customer service mindset
• Comfortable making outbound calls and driving conversations toward a close
• Skilled at asking discovery questions, handling objections, and negotiating within pricing guidelines
• Ability to stay calm under pressure and manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office; willingness to learn our Agility software

Requirements:

• On-site position at our Pennsauken, NJ location (not remote/work-from-home)
• Flexibility to support occasional overtime for inventory counts or company events

We invest in our people. Your benefits package delivers real dollar value beyond base compensation. See the hourly pay range above.

Fully employer-paid coverage. Dental, vision, life, AD&D (1x salary to $50,000), short-term disability, and long-term disability (60% income replacement to age 65). Premiums are covered at 100%.

Retirement. 401(k) with auto-enrollment, discretionary company contributions, and full vesting after three years of service.

Time off. Paid time off and paid holidays.

Support. 24/7 Employee Assistance Program, confidential and free, for you and your household.

Fessenden Hall is an equal opportunity employer committed to building a diverse and inclusive workplace.