Inside Sales Representative

Inside Sales Representative

Unlimited Supplies Inc. (A Mid-States Bolt & Screw Company)

Minneapolis / St. Paul Metro Area, MN

Unlimited Supplies Inc., a growing industrial fastener distributor and proud member of the Mid-States Bolt & Screw family, is seeking a driven and relationship focused Inside Sales Representative to help expand our presence throughout the Minneapolis / St. Paul market.

Job Summary

This position serves as a key point of contact for customers, working closely with Outside Sales, Operations, and Purchasing to ensure customer needs are met accurately and efficiently. The Inside Sales Representative develops strong product and systems knowledge to respond to inquiries, prepare quotes, process orders, and resolve customer issues - building lasting relationships that support continued growth across the region.

Key Responsibilities

Customer Support & Order Management

• Serve as the primary point of contact for assigned customers, responding to inquiries on products, pricing, availability, lead times, and delivery status.
• Prepare accurate customer quotes and estimates and enter and process orders through to delivery.
• Research and resolve customer concerns, including order discrepancies, product issues, and delivery matters.

Sales Partnership & Account Growth

• Partner closely with Outside Sales to support customer accounts, sales opportunities, and ongoing account needs.
• Recommend products and solutions based on customer needs and applications, identifying opportunities for additional sales.
• Assist with retail counter/customer activity as needed based on branch requirements.

Process, Systems & Collaboration

• Coordinate with Purchasing, Operations, and other internal teams to meet customer requirements and fulfill commitments.
• Maintain accurate customer, order, pricing, and sales information within the company's ERP and related systems.
• Develop strong working knowledge of Mid-States' products, services, and processes; follow established sales, quality, and operational procedures.

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in inside sales, customer service, account support, distribution, or a related environment.
• Strong customer service and relationship-building skills, with effective verbal and written communication.
• Ability to manage multiple priorities and customer requests in a fast-paced environment.
• Comfortable working with ERP systems, email, and Microsoft Office.

Preferred

• Experience within industrial distribution, fasteners, MRO, or manufacturing.
• Experience with an ERP, order-management, or inventory-management system - hands-on Epicor Prophet 21 (P21) experience a plus.
• Demonstrated sense of urgency, accountability, and follow-through.

Our Benefits Include

• 401(k) with Traditional and Roth options
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability
• Paid Time Off and Paid Holidays

Why Join Mid-States Bolt & Screw?

At Mid-States Bolt & Screw, you'll be the trusted voice our customers count on every day, with the opportunity to build lasting relationships and grow your career within a growing, employee-focused organization. This is a highly visible role where your responsiveness and product knowledge make a direct, measurable impact on customer satisfaction and regional sales growth.ing, employee-focused organization. This is a highly visible role where your responsiveness and product knowledge make a direct, measurable impact on customer satisfaction and regional sales growth.