Inside Sales Representative

Arch Promo Group (Confluent Holdings) – Fully Remote | Full-Time, Exempt. Must reside in these states: 

ARKANSAS, CONNECTICUT GEORGIA, ILLINOIS, INDIANA, MARYLAND, MASSACHUSETTS, MISSOURI, NEW YORK, New Jersey, VIRGINIA, Texas, WASHINGTON

Compensation: $55,000–$60,000 per year + bonus

About Us
Arch Promo Group is a fast-paced, growth-driven promotional products company that unites leading brands under one umbrella. We deliver creative, high-quality branded merchandise to clients nationwide. Our culture is entrepreneurial and team-oriented, and we drive results through collaboration and innovation.

Position Summary
We are seeking an energetic, motivated Inside Sales Representative to join our growing team. This role supports our outside sales organization while managing and growing its own book of business. You will drive revenue by supporting national accounts, building relationships with online-based distributors, and developing new client opportunities by phone, email, and video.

Success in this role is guided by our core values: Listen First, Do the Right Thing, Excellence in All We Do, One Team Committed to One Another & Our Customers, and an Entrepreneurial approach.

Schedule & Travel

• Fully remote, standard business hours, with occasional extended coverage to support customer needs
• 5–10% travel for trade shows, key customer visits, and training events

Responsibilities

• Partner closely with Territory Sales Managers to support field sales and hand off opportunities that need a field visit.
• Manage and grow a portfolio of inside sales accounts, driving repeat and new business.
• Support key national accounts with timely quotes, proposals, and solutions.
• Build relationships with online-based promotional product distributors to expand our reach.
• Develop new business through outbound prospecting, inbound inquiries, referrals, and cross-selling across Arch Promo Group brands.
• Negotiate and close sales, and meet or exceed monthly and quarterly targets.
• Resolve customer concerns promptly and professionally, escalating when needed.
• Maintain accurate activity, pipeline, and sales records in CRM (HubSpot experience strongly preferred).
• Collaborate with customer service, marketing, production, and product teams for a seamless client experience.
• Attend trade shows and industry events as scheduled.

Qualifications

• Minimum 2 years of inside sales experience, preferably in the promotional products industry
• Proven success growing accounts and generating new business
• High school diploma or equivalent required; bachelor's degree in business, marketing, or a related field preferred
• Familiarity with CRM platforms; HubSpot experience preferred
• Excellent phone, email, and video communication skills, with strong negotiation and closing abilities
• Organized and able to manage multiple priorities
• Team-oriented, self-motivated, and eager to succeed in a fast-paced environment
• Proficiency in Microsoft Office
• Ability to pass a physical and drug test as a condition of employment

Compensation & Benefits

• Target annual pay of $55,000–$60,000, based on experience, plus a bonus opportunity tied to sales performance
• Medical coverage
• Health Savings Account (HSA) with a company contribution (HDHP enrollees)
• Dental and vision coverage
• Company-paid basic life and AD&D insurance
• Short-term disability coverage
• Voluntary life, long-term disability, accident and critical illness insurance
• 401(k) retirement plan with a company match of up to 4%
• Paid time off
• Employee Assistance Program (EAP)

Why Join Arch Promo Group?

• Work with both inside and outside sales teams across multiple leading brands.
• High-growth company with strong leadership support and room for advancement.
• Collaborative culture focused on professional growth and success.

Equal Opportunity Employer
Arch Promo Group and Confluent Holdings are equal opportunity employers. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations are available for individuals with disabilities throughout the application and hiring process.