Isola, an industry leader in global materials sciences whose mission is to improve life by enabling innovation in electronic products, is hiring an Inside Sale Representative at our Ridgeway, SC Location.
The Role
The Inside Sales Manager is responsible for driving sales growth, managing strategic customer relationships, and supporting business development activities. The role drives sustainable revenue growth by meeting or exceeding the Annual Operating Plan (AOP), strengthening strategic customer relationships, focusing on managing customer service teams, coordinating with PCB customers, OEMs, EMS providers, distributors, and production teams, while ensuring customer demand is translated into profitable business opportunities.
The position serves as a critical link between customers, technical service, manufacturing, supply chain, and field sales teams to maximize market share and revenue growth.
WHO WILL LOVE THIS JOB
- An achiever, you set clear and ambitions goals, and understand how your work impacts the business
- A great teammate, you contribute and thrive within a fast-paced environment
- A self-starter, you are not comfortable at the status quo and are self-motivated to seek continuous improvement
Responsibilities:
- Key contact between customers, field sales/tech, and all internal functional departments.
- Receives and enters/processes customer orders and inquiries where response time and accuracy are paramount.
- Executes requests for quotes and inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Manages assigned accounts and specific account terms/conditions with required databases and processes, including customer number to part number cross reference, pricing, back-up sheets, and customer master files (SAP / Google / Portal).
- Provides knowledgeable responses to questions re: lead times (available manufacturing capacity); inquiries as to customers' purchase order and shipment status; and basic product capabilities.
- Seeks approval for deviation or makes suggestions for process modification and/or improvement.
- Reduces complexity to improve performance and lower costs.
- Primarily motivated to develop positive long-term customer relationships while at the same time supporting company objectives and guidelines on customer product priorities.
- Actively supports field sales and tech-based team members.
- Accepts back-up assignments, cross-trains on other customers' requirements and other company functions (pricing and part management).
- Other duties as assigned.
Strategic Focus
- To be perceived and respected by customers as their advocate.
- Develop positive relationships with other ISRs, Sales and Tech Services and Plant employees.
- Take initiative to find alternative solutions to meet customers' demands and to gain consensus on non-standard solutions
- Excels on developing customer relationships; applies business practices ensuring the success of the Laminate business; and displays ability to learn not only products but integrated processes as well.
Education / Experience
- High school diploma required, Bachelors' degree preferred
- 3+ years' experience in a customer service environment.
- Previous Sales or customer service experience preferred.
- Strong desire to develop interpersonal relationships with customers and co-workers.
- Must proactively interact with virtually all departments of the company including remote manufacturing plants and decentralized functions.
- Excels in developing customer relationships.
- Excellent written and oral communication skills are required.
- Must be able to use software products such as Microsoft Office programs, e-mail, Intranet/Internet.
- Must be analytical, i.e. able to find and solve root causes to problems.