Inside Sales Representative

Inside Sales Representative

Location: Schenectady, NY
Employment Type: Full-Time, Direct Hire
Compensation: $60,000

Position Overview
We are seeking a motivated, customer focused Inside Sales Representative to join a growing industrial distribution and fabrication business in Schenectady, NY. The Inside Sales Representative will play an important role in delivering exceptional customer service, supporting sales activities, and maintaining strong customer relationships. This individual will manage customer quotes and orders, provide product and pricing information, follow up on outstanding requests, and coordinate with internal departments to ensure accurate and timely order fulfillment.
Key Responsibilities

• Prepare, process, and manage customer quotes, sales orders, and follow-up activities accurately and efficiently.
• Serve as a primary point of contact for customers through phone and email, providing responsive and professional service.
• Support outside sales representatives with pricing, product information, order status updates, and customer communications.
• Proactively follow up on outstanding quotes, backorders, and customer inquiries to ensure timely resolution.
• Maintain accurate customer records, pricing information, and order details within company systems.
• Assist with purchasing parts, materials, and supplies to support customer orders and business operations.
• Coordinate with purchasing, warehouse, and operations teams to facilitate inventory availability and timely order fulfillment.
• Develop product knowledge to identify customer needs and recommend appropriate products or solutions.
• Build and maintain positive customer relationships that encourage repeat business and long-term partnerships.
• Identify opportunities to improve internal processes, communication, and the overall customer experience.
• Assist with additional administrative, sales, and operational duties as needed.

• Previous experience in inside sales, customer service, sales support, or a related role preferred.
• Experience in an industrial, manufacturing, distribution, or business-to-business (B2B) environment is a plus.
• Purchasing, procurement, order processing, or inventory coordination experience is beneficial.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Comfortable using Microsoft Office and working with ERP, CRM, or other business management systems.
• Strong problem-solving skills and the ability to follow through on customer commitments.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.