J&J Truck Bodies is seeking an individual to support customers, distributors, municipalities, and the outside sales team by developing quotations, recommending appropriate J&J products and sourced equipment, coordinating order details, and providing responsive customer service.
Essential Duties and Responsibilities include the following:
- Maintains a strong customer-service orientation and build professional customer relationships.
- Handle inbound inquiries and make outbound follow-up calls and emails to develop sales opportunities.
- Gather customer requirements and prepare accurate quotes for manufactured and sourced products.
- Assist customers with product selection based on application, capacity, material, and applicable regulations.
- Obtain vendor pricing and availability for plows, spreaders, hydraulic and tarp systems, toolboxes, accessories, and other sourced equipment
- Participate in contract and order reviews to confirm specifications, identify missing information, and address potential lead-time concerns.
- Provide estimated delivery dates and proactively communicate schedule changes or unforeseen delays.
- Coordinate change orders by reviewing feasibility, calculating cost, communicating with the customer, and working with Engineering, Sales, and Manufacturing on approved changes.
- Coordinate unit pickup and delivery and maintain accurate communication and documentation throughout the order process.
- Perform duties safely, wear PPE, and comply with the ISO 9001 Quality Management System.
Education and/or Experience:
- Associate degree (A. A.) or equivalent from a two-year College or technical school; or 2 to 5 years of related experience and/or training; or equivalent combination of education and experience.
- Strong written and verbal communication, organization, attention to detail, and problem-solving skills.
- Basic mathematical skills and the ability to calculate discounts, percentages, area, volume, and product capacity.
- Proficiency with Microsoft Word, Exel, and Outlook; ERP experience and strong mechanical aptitude are preferred.
Benefits
- Excellent health insurance plans available for employees and their families
- 401-K retirement plan with a company match of up to 6%
- Affordable dental and vision insurance
- Company-paid life insurance
- Company paid short and long-term disability insurance
- Competitive paid time off program