JOB TITLE: Inside Sales Representative T1
EMPLOYER: Sherwood Lumber Corporation
DEPARTMENT: Sales
REPORTS TO: Inside Specialty Manager
EFFECTIVE DATE: 8/1/2024
SUMMARY: We are seeking a highly motivated Inside Sales Representative to join our team in the Exterior Building Division. The Inside Sales Representative will be responsible for order entry and associated tasks, Claims and Credits management, and handling phone calls and customer service-related tasks. This position reports directly to the Inside Sales Manager (ISM).
DUTIES AND RESPONSIBILITIES:
- Order Entry and Associated Tasks:
- Accurately enter sales orders into the system with attention to detail and order specifications.
- Coordinate with customers, suppliers, and internal departments to ensure timely order processing and delivery.
- Address any order-related inquiries or issues promptly and professionally.
- Generate and review order reports to ensure accuracy and completeness.
- Claims and Credits Management:
- Assist customers with claims and credits processes, ensuring proper documentation and resolution.
- Collaborate with the Claims and Credits department to investigate and resolve customer complaints or product issues.
- Provide exceptional customer support throughout the claims and credits process.
- Phone Handling and Customer Service:
- Answer incoming calls and provide professional and courteous assistance to customers.
- Address customer inquiries, product information requests, product samples, and order status updates.
- Resolve customer issues or redirect them to the appropriate department for further assistance.
- Build and maintain positive relationships with customers to enhance satisfaction and promote repeat business.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- This job has no supervisory responsibilities.
QUALIFICATIONS:
- 1-2 years of experience in a sales or administrative role.
- Excellent communication, organizational, and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Must be a self-starter and proactive.
- Ability to multi-task in a fast-paced environment.
- Ability to work closely with peers on team orientated goals.
- Ability to follow company directives and instruction.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to stand.
- Continually required to walk.
- Frequently required to sit.
- While performing the duties of this job, the noise level in the work environment is usually moderate; loud.
- The employee must occasionally lift and/or move up to 10 pounds.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.