Inside Sales Representative -Woburn, MA

About the Role

We are seeking a motivated and results-driven Inside Sales Representative to join our Boston-based team, located at our Woburn, MA location. The Inside Sales Representative will support both inbound and outbound sales activities, nurture client relationships, and contribute to revenue growth by identifying and converting opportunities. A key part of the role involves effective use of CRM systems to manage pipelines, track customer interactions, and ensure accurate reporting. Additional responsibilities include generating and managing customer quotes, maintaining precise sales data, and leveraging insights to optimize performance and guide business decisions. The ideal candidate is detail-oriented, customer-focused, and eager to contribute to a high-performing sales organization.

Key Responsibilities

• Customer Engagement – Proactively connect with prospects and customers through phone, email, and virtual meetings.
• Quote Management – Generate, manage, and follow up on customer quotes in a timely and accurate manner.
• CRM & Data Integrity – Maintain up-to-date and accurate records of sales activities, pipeline progress, and customer interactions in the CRM system.
• Reporting & Documentation – Ensure accuracy and integrity in all sales reporting and documentation.
• Cross-Functional Collaboration – Work closely with marketing, operations, and customer support teams to ensure a seamless customer experience.
• Market Insights – Provide feedback on customer needs, market trends, and competitor activity to support continuous improvement.
• Sales Initiatives – Contribute to campaigns, projects, and sales initiatives as required.
• Team Support – Provide assistance and training to other team members when needed.

Qualifications & Experience

• Experience – Previous experience in inside sales or customer-facing roles preferred, but not essential.
• CRM Proficiency – Familiarity with platforms such as Salesforce, HubSpot, or similar systems.
• Core Skills – Strong organizational and time management abilities; ability to handle multiple priorities effectively.
• Bachelor's degree or equivalent experience in Business
• At least 1 - 3 years' of sales experience
• Excellent written and verbal communication skills
• Ability to multi-task, organize, and prioritize work

Compensation and Benefits:

The base salary range for this position is $63,000 - $78,000.00.  Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO. www.bico.com 

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