Position Summary: Responsible for fostering and maintaining high levels of customer service with our clients, our manufacturers partners, and salespeople. Works under immediate supervision.
Core Technical Knowledge
- Product Literacy: Cross-reference capabilities for major brands like Signify (Philips), Ledvance (Sylvania), and Current (GE).
- Technology Transition: Guides clients from legacy HID, T5, T8, and T12 fluorescent systems to modern LED products.
- Component Matching: Pairs the proper driver or ballast with the exact lamp type for optimum solutions.
- System Metrics: Understands and can explain technical specifications, including color rendering index (CRI), color temperature (CCT), lumens, and voltage compatibility.
- Entry Level Luminaire Competency; Basic knowledge on lighting and fixture selections for specific applications.
Position Responsibilities:
- Competent communication skills via email, telephone or in person
- Ensure customers are satisfied and any resolutions are communicated
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Responsible for all aspects of quotation and support for order entry
- Provides proactive shipping information to customers
- Works to solve customer problems
- Responsible for producing technical information when required
- Responsible for all aspects of customer service
- Other duties as assigned by manager
Essential Skills:
- Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area.
- Must have problem solving ability
- Must have excellent math skills
- Understanding new information for both current and future problem-solving and decision-making
- Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminolog
- Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook