Insights Senior Research Analyst

About Crossroads

Crossroads Church is a growing multi-site, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities. We also have an online presence that serves thousands of people who aren’t located near one of our physical sites.We believe the story of Jesus' redemption is the greatest story ever told, and that's why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world.Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together. We’re not there yet, but it’s what we’re working toward with every hire and every person who walks through our doors. 

Job Summary

The Senior Research Analyst leads projects and independently delivers quantitative and qualitative insights on key ministry questions and initiatives. They work with the broader Research and Insights Team to serve as a strategic consultant to other Ministry Leaders helping them uncover insights about their products, services, and community members. They will own volunteer relationships and are responsible for helping lead how Crossroads innovates on our current ministry model. This Senior Research Analyst role has a focus on new product/program innovation and will have a great impact on Crossroads’ strategy. 

Have significant research experience and a track record of leading teams? We’d welcome your application and may consider you for the Insights Research Manager role.

Principal Duties and Responsibilities 

• Analyzes data to inform strategic ministry choices, making those ministries more effective.
• Develop new and actionable research approaches to answer key ministry questions.
• Produce documentation, trainings, reports, presentations, etc. for methods and projects.
• Advise and consult other ministry teams on their research objectives and educate them on the appropriate qualitative and quantitative research methods.
• Perform research tasks, both quantitative and qualitative, from client consultation to research design to delivery.
• Influence strategy initiatives with key partners including Marketing, Site Teams, Site Support, and Leadership Team.

Education Requirements

• Bachelor's Degree in Marketing, Psychology, Economics, Statistics, Business, or other related field.
• Basic Requirements: 5+ years experience with primary research (quantitative and qualitative) required. 

Experience/Skills Requirements

• Experience and strong skills in implementing a variety of quantitative and qualitative research methods such as: surveys, interviews, A&U, segmentation, conjoint, focus groups, ethnographies, brand health, and Voice of the Customer programs.
• Proficient in creating appropriate sample compositions for research surveys.
• Experience with product innovation frameworks and processes as well as user experience testing.
• Understanding of research and data tools including: Qualtrics, Decipher, Excel, SPSS, JMP etc.Ability to create methods and deliverables that do not have organizational precedent Able to work with and lead volunteers as they make themselves known to the Crossroads Insights Team.
• Must commit to expectations detailed in the “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, and pursuing personal purity. 

Physical Requirements

• Performs effectively under pressure and against strict time constraints.
• Must be able to work in common office conditions (sitting at a desk, working on a computer for 60 minutes at a time, etc.).
• Desired Qualifications: 8+ years experience with primary research (quantitative and qualitative).
• Proficient in advanced quantitative research methods (weighting, tabulation, statistical modeling, etc.)

Scheduling/Travel Requirements

• Typically 9am-5pm M-F, but some nights and weekends required Travel outside of Cincinnati rare, but possible.

Crossroads Staff Qualities

Qualities all staff teammates should exhibit:

• Mission Oriented: Committed to the Crossroads mission and expectations in the staff “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing personal purity.

• Availability: Expected to work outside of “normal” schedule for All Hands on Deck high-impact events (Holy Week/Easter, Super Bowl, Christmas, others as needed), participate in all-staff meetings, day of solitude, offsites, etc.

• Authenticity: Communicates clearly, directly, and honestly, even under stress, and does so with a sustained positive attitude and demeanor.

• Personal Leadership: Envisions, energizes, and enables others to operate at full potential.

• Collaborative Self-starter: Thrives as an individual contributor and works well on a team.

• Proactive Problem Solver: Takes initiative to understand departmental objectives, adapts to changing and fluid environments, and proactively solves problems.

• Humility: Puts others above self and takes ownership of mistakes. 

• Learner: Desires growth and learning from others.

• Flexibility: Able to quickly shift between projects as organizational direction and needs change, able to successfully balance competing priorities.

Crossroads Church is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.