The Mitigation Inspector at TCM Restoration is responsible for overseeing the initial dispatch and site visit for all assigned jobs - from first inspection through securing a signed Work Authorization. Once the job is secured, the Inspector hands off all documentation to the File Coordinator to prepare the job for production.
This role requires strong communication, accurate scoping, detailed documentation, and consistent interaction with homeowners and stakeholders. Maintaining clear daily updates in Dash, our job management platform, is essential to ensuring a smooth workflow and production process.
Reports To:
Operations Manager
Duties & Responsibilities
Manage all aspects of mitigation inspections up to obtaining a signed Work Authorization.
Document all communication, site findings, photos, notes, and job progress in Dash.
Perform in-person damage assessments and secure jobs directly with homeowners or responsible parties.
Participate in weekly strategy meetings with the Marketing Representative, Operations Manager, File Coordinator, and General Manager to review secured and non-secured jobs.
Keep all stakeholders informed of job status from initial visit through signed authorization (homeowner, tenant, property manager, referral partner, etc.).
Organize all job documentation - including pictures, notes, sketches, and tasks within the CRM.
Utilize moisture meters, thermal imaging cameras, and other inspection tools to document site conditions accurately.
Provide the File Coordinator and Operations Manager with complete scope details and remain available for clarification during production.
Process required regulatory sampling (asbestos, lead, etc.) in accordance with guidelines.
Complete all assigned daily tasks and ensure each job is updated appropriately before the end of the workday.
Experience & Preferred Skillset
Excellent communication skills and customer-facing confidence
Ability to problem-solve and overcome challenges in the field
Proficiency with Microsoft Word, Excel, and CRM systems
Strong time-management, organization, and interpersonal skills
Professional appearance and demeanor
High attention to detail and strong work ethic
Experience in restoration, construction, or inspection-based environments
Required Qualifications
Valid driver's license
Clean driving record
GED or equivalent
IICRC WRT
Internal promotions require:
Minimum 1 year in current role
Benefits
Competitive Pay (DOE)
Full Health Insurance (Medical, Dental, Vision)
401(k) with company match
Paid Time Off (PTO) & Paid Holidays
Ongoing Training & Certification Support
Career Growth Opportunities Within a National Platform
Strong Team Culture & Supportive Leadership
Schedule
Full-time, in-person
Standard schedule: Wednesday-Sunday (customize hours if needed)