Install Manager (Construction)

Job description:

Position Overview

Our Client is looking for a driven Installation Manager to join our award-winning team. In this pivotal role, you'll lead installation operations for a trusted national brand.

You'll oversee all aspects of new construction installations in Chattanooga—from installer coordination and project planning to quality control and customer satisfaction. We're seeking a proactive, service-minded leader who thrives in a fast-paced environment and can manage multiple projects with confidence.

What We Offer

• Competitive salary (based on experience)
• Company vehicle and gas card
• Monthly performance incentives
• Annual profit sharing
• Company-matched 401(k)
• Comprehensive benefits package including:
• - Health, vision, dental, and life insurance
• Career development and advancement opportunities
• Hands-on training and mentoring

Key Responsibilities

Installer Development & Oversight

• Recruit, onboard, and train high-quality installation subcontractors.
• Provide ongoing coaching and performance management for installer partners to ensure consistent quality and adherence to company standards.
• Certify sub-installers in the installation procedures, safety protocols, and water management best practices.

Sales Team Support

• Attend new prospect builder meetings with sales representatives in an effort to win new business.
• Assist with quoting custom and semi-custom installation jobs and provide guidance throughout the sales cycle.

Project Review & Quoting

• Review quotes, labor calculators, and construction plans for accuracy and margin.
• Make necessary adjustments and provide retraining to sales teams as needed.

Project Coordination & Execution

• With the aid of your inside Project Coordinator, develop and maintain installation schedules in collaboration with sales reps, logistics, installers, and third parties for lifts, etc.
• Conduct pre-installation site visits to verify readiness, confirm rough openings, and align with general contractors or superintendents.
• Lead on-site coordination on installation days to ensure quality execution and resolve field issues in real-time.

Post-Installation Oversight

• Conduct thorough post-installation inspections with site superintendents.
• Coordinate rework or service requests, and ensure final sign-offs are obtained.
• Verify installation quality and approve subcontractor invoices based on performance and adherence to standards.

Accessory Management & Change Orders

• Oversee delivery and installation of held accessories, verifying quality and approving related payments.
• Manage change orders, working with contractors and reps to ensure proper billing and documentation.

Team Support

• Assist in onboarding and training of new project managers or service technicians.
• Serve as a liaison between field teams and internal departments to resolve issues and ensure customer satisfaction.

Qualifications

• 2+ years of construction project management experience, preferably in window and door installation.
• Prior hands-on installation experience in new construction is highly preferred.
• Bachelor's degree or equivalent management experience is a plus.
• OSHA 30 and CPR certified.
• Bilingual in English and Spanish is a plus.
• Excellent communication, problem-solving, and organizational skills.
• Basic computer skills, including knowledge of CRMs such as Salesforce.

Physical Requirements

• Ability to stand, walk, climb, kneel, and lift/move up to 100 lbs.
• Requires regular use of hands, vision (close, distance, color, depth perception), and hearing.
• Work includes physical tasks in varied weather and jobsite conditions.

Work Environment

• Frequently exposed to active construction sites and mechanical hazards.
• Moderate noise levels typical of indoor and outdoor job sites.
• Travel to job sites required; must be comfortable working in both office and field environments.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person