Location: Work form home Job Type: Full-time/Part-time Reports To: Assistant Scheduling Manager
Job Summary:
We are seeking a highly organized and detail-oriented Scheduler to manage the daily and weekly scheduling of our installation appointments. This role is essential to ensuring timely, efficient, and professional service to our clients by coordinating between sales, warehouse, installers, and customers.
Key Responsibilities:
Schedule installation appointments based on installer availability, customer preferences, and project metrics.
Communicate directly with customers to confirm and coordinate installation dates and times.
Coordinate with warehouse and administrative staff to ensure all products are ready and available prior to scheduling installations.
Monitor and update the installation calendar in real time to reflect changes, cancellations, and reschedules.
Creating error-free work orders work orders and installation instructions to installers.
Track job statuses and follow up on incomplete or rescheduled jobs.
Maintain accurate records of installations, customer communications, and service notes in CRM.
Assist with problem-solving day-of issues such as installer delays, product issues, or customer cancellations.
Work closely with the sales team to understand job priorities and timelines.
Qualifications
Previous experience in scheduling, dispatching, customer service, or administrative coordination (preferred).
Familiarity with window coverings, home improvement, or construction industries (a plus).
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficient with scheduling software, CRM systems, and basic office tools (Microsoft Office, Google Workspace ) (a plus)
Problem-solving and time management skills.
Why Join Us?
We offer a flexible schedule in a fun and supportive work environment.
Full-time employees enjoy benefits including paid time off (PTO), paid holidays, and a 401(k) retirement plan.