Instructional Technology Assistant Office of Teaching & Learning

Instructional Technology Assistant Office of Teaching & Learning

Salary

$16.47 - $19.37 Hourly

Location

Main Campus - Orem

Job Type

Part-Time Staff

Job Number

FY2706715

Division

VP Academic Affairs

Department

Teaching and Learning Support

Opening Date

10/16/2026

Closing Date

11/1/2026 11:59 PM Mountain

Required Documents Needed to Apply

Resume

Cover Letter

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

Are you passionate about technology, education, and helping others succeed? The Office of Teaching & Learning is seeking a customer-focused and tech-savvy Instructional Technology Assistant to join our team.

In this role, you will serve as the first point of contact for faculty, staff, and students seeking assistance with instructional technologies and learning management systems. Youll help troubleshoot technical issues, support course maintenance in Canvas and related educational technologies, monitor support requests, and contribute to the exceptional service that helps UVU instructors create meaningful learning experiences.

This position is ideal for someone who enjoys solving problems, working with people, and learning new technologies in a collaborative and mission-driven environment. Youll gain hands-on experience supporting higher education technology while making a direct impact on teaching and learning across the university.

What Youll Do:

• Provide first-line technical support to faculty, staff, and students.
• Respond to support requests through phone, email, ticketing systems, and in-person interactions.
• Troubleshoot issues related to Canvas and other instructional technologies.
• Assist faculty with course updates and instructional technology tools.
• Monitor escalated support requests and ensure timely resolution.
• Help develop and improve support documentation and knowledge resources.
• Track support trends and contribute to service improvement efforts.

What Were Looking For:

• Strong customer service and communication skills.
• Experience providing technical support or troubleshooting technology.
• Excellent organizational and time-management abilities.
• Interest in educational technology and supporting student and faculty success.

Whether youre building your career in technology, education, or customer support, this role offers a unique opportunity to make a meaningful difference in higher education while gaining valuable professional experience.

Summary of Responsibilities

• Provides first-line support for faculty, staff, and students for the Office of Teaching and Learning through various communication channels, including phone calls, email, in-person interactions, and user-submitted tickets; determines support needs based on established workflows and either resolves issues or routes requests to the appropriate staff. Logs and tracks all support contacts in a shared support system.
• Troubleshoots technology issues and assists faculty with course updates and maintenance of course materials in the learning management system and integrated learning technologies.
• Monitors on-demand support available to users through the university's learning management system and resolves escalated issues. Provides informational content for gaps in the Instructure support knowledge base guides. Compiles and reports key support indicators.
• Provides general support to the administrative units across the university on LMS-related issues, including assistance with communication processes and resolving routine issues as they arise.
• Executes specific assigned tasks in a timely and professional manner and performs other duties related to the essential functions as assigned.

Qualifications / Licenses / Certifications

Graduation from high school or equivalent and 1 year of experience in technical support and customer service.

Preferred Qualifications:

Graduation from an accredited institution with an associate's degree in a related field; OR any combination of education and experience totaling 3 years.

Knowledge / Skills / Abilities

• Knowledge of Canvas, MS Teams, and other MS Office applications.

• Experience working in a technical support position.

• Effective organizational, problem-solving, time management, and multitasking skills in a

busy, front-desk environment.

• Excellent phone and customer service skills with the ability to diffuse/resolve sensitive or

volatile situations.

• Ability to establish and maintain positive working relationships with people from varied backgrounds and communities.

• Ability to follow oral and written procedures and instructions efficiently with minimum supervision.

• Ability to compose professional communications to students, exam proctors, instructors, and other university professionals.

• Ability to reliably work the designated schedule of Monday through Friday, 12:30 p.m. to 6:00 p.m.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:

• Undergraduate tuition remission benefit:

• Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)

• Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)

• Access to the Employee Assistance Program (EAP)

• Access to Campus Recreation and Wellness

• Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member

01

Are you able to reliably work the designated schedule of Monday through Friday, 12:30 p.m. to 6:00 p.m.?

• Yes
• No

02

How many years of experience do you have providing technical support and customer service to faculty, staff, students, or end users?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

03

Which of the following support channels have you used to provide customer or technical support? (Select all that apply.)

• Phone
• Email
• In-person support
• Ticketing/help desk systems
• Live chat
• None of the above

04

How many years of experience do you have troubleshooting software, technology, or learning management system (LMS) issues?

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

05

Please indicate your level of experience with Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, Brightspace, or similar platforms.

• No experience
• Limited experience
• Working knowledge
• Proficient
• Advanced

06

Which of the following systems or technologies have you supported? (Select all that apply.)

• Canvas
• Blackboard
• Moodle
• Brightspace/D2L
• Help Desk or Ticketing Systems
• Educational Technology Tools
• None of the above

07

Do you have experience documenting, tracking, and resolving support requests using a shared ticketing or customer support system?

• Yes
• No

08

How frequently have you provided technical assistance to users by diagnosing issues, resolving problems, or routing requests to the appropriate resource?

• Never
• Occasionally
• Frequently
• Daily

09

Do you have experience creating, updating, or maintaining user documentation, knowledge base articles, training materials, or support guides?

• Yes
• No

10

How would you rate your ability to prioritize multiple support requests while providing timely and professional customer service?

• Beginner
• Intermediate
• Advanced
• Expert

11

Do you have experience supporting faculty, staff, or students in a higher education environment?

• Yes
• No

12

Which of the following best describes your experience compiling reports, tracking support metrics, or monitoring service performance indicators?

• No experience
• Limited experience
• Working knowledge
• Proficient
• Advanced

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu