Instructional Technology Integrator

PURPOSE

The Middle School Instructional Technology Integrator supports students and staff in using technology confidently, creatively, and effectively. This position combines instructional technology support, maintaining daily operations of the school's library/media center, and basic technical troubleshooting to ensure students and staff have the tools, skills, and support they need to be successful.

The ideal candidate is patient, empathetic, and approachable, with the ability to support individuals with a wide range of technology skills and comfort levels. This person should enjoy working directly with both students and adults, be able to explain technology in clear and accessible ways, and demonstrate a willingness to learn new tools and help others use them successfully.

This role requires someone who is equally comfortable helping a staff member learn how to use a new digital tool, supporting students with a variety of technology-related projects, and troubleshooting a Chromebook that isn''t working properly. The successful candidate will oversee the school''s 1:1 device program (Chromebooks, iPads), perform device-level repairs, and manage asset inventory.

The successful candidate will:

• Have a strong interest in helping both students and adults learn and become more confident with technology.
• Demonstrate patience, empathy, approachability, and strong interpersonal skills.
• Be able to work effectively with individuals who have a wide range of technology skills and comfort levels.
• Be comfortable learning new technology independently and helping others learn it.
• Have experience with or a willingness to become highly proficient in Google Workspace for Education, Canva, video editing, podcasting/audio production, and other digital creation tools.
• Possess basic technical troubleshooting skills and the ability to determine when an issue should be escalated.
• Communicate clearly, concisely, and professionally with students, staff, families, and colleagues.
• Be organized, flexible, dependable, and able to balance competing instructional and technical needs.
• Demonstrate initiative, curiosity, and a solutions-oriented approach to problems.
• Work collaboratively while also being able to manage responsibilities independently.
• Maintain awareness of and comply with District requirements, Board of Education policies, student privacy expectations, and technology procedures.

TERMS OF EMPLOYMENT

Reports to the Building Principal

Duration: 190 days

Evaluation: Performance will be reviewed annually prior to June 30th

ESSENTIAL JOB FUNCTIONS

Instructional Technology Integration

• Collaborate with teachers and staff to identify meaningful ways technology can support classroom instruction and student learning.
• Support the effective use of platforms such as Google Workspace for Education, Canva, podcasting/audio production tools, and other digital creation and communication resources.
• Assist teachers in designing opportunities for students to use technology and the Library Media Center to create, communicate, collaborate, and demonstrate learning.
• Develop and provide professional learning, tutorials, resources, and ongoing technology support for staff.
• Research and evaluate emerging technology tools based on student, staff, and District needs.

Student & Staff Support

• Work directly with students to develop technology skills, digital literacy, creativity, and responsible technology use.
• Create a supportive Library Media Center environment in which students and staff feel comfortable asking questions, experimenting, and learning new technology.
• Demonstrate patience and empathy when assisting individuals with varying levels of technology experience and confidence.
• Break down technical concepts and processes into clear, manageable steps.

Technical Support & Device Management

• Serve as a building-level resource for common technology questions and troubleshooting.
• Perform basic Chromebook and device support, including password resets, device powerwashing, application troubleshooting, connectivity troubleshooting, and other routine technical support.
• Assist with Chromebook and iPad deployment, collection, organization, maintenance, and inventory.
• Maintain accurate technology and device records.
• Troubleshoot common classroom technology issues and determine when problems require escalation to District technology staff.
• Collaborate with District technology staff to ensure technology needs are addressed efficiently.

1. Device Support & Troubleshooting (40%)

• Tier 1 & Tier 2 Support: Act as the first responder for hardware, software, and connectivity issues for students, teachers, and staff.
• Hardware Maintenance: Troubleshoot, diagnose, and perform minor repairs on 1:1 student devices (Chromebooks, iPads) and staff hardware (laptops, interactive flat panels, projectors, and printers).
• Device Provisioning: Assist in the enrollment, configuration, and de-provisioning of devices using Mobile Device Management (MDM) platforms (e.g., Google Workspace Admin, Jamf, Mosyle).
• Ticketing Management: Triage, update, and resolve support requests through the district's helpdesk ticketing system in a timely manner.
• Vendor Coordination: Submit and track warranty claims, package broken devices, and coordinate with the central IT department or external vendors for advanced repairs.

2. Asset & Inventory Control

• Deployment & Collection: Coordinate the school-wide rollout of devices at the beginning of the academic year and the collection/inspection process at the end of the year.
• Inventory Accuracy: Maintain a meticulously accurate digital inventory of all school technology assets, library materials, and peripheral equipment.
• Loaner Pool Management: Manage the school''s "loaner fleet," ensuring spare Chromebooks and iPads are continually charged, updated, and ready for immediate deployment to minimize student downtime.
• Fines & Billing: Assess fees for lost, stolen, or damaged equipment and library materials in accordance with district policies. Communicate effectively with the main office and parents regarding missing assets.

3. Library & Media Center Operations

• Circulation Management: Manage the daily check-in and check-out of both traditional library materials (books, periodicals) and digital assets using the school's library management system (e.g., Follett Destiny).
• Space Management: Maintain the physical library/media center as a welcoming, organized, and functional environment for student study, reading, and technology use.
• Cataloging & Shelving: Process new library books, repair damaged physical materials, and maintain accurate shelving and cataloging.
• Student Assistance: Assist students with locating research materials, resetting network/email passwords, and navigating school-approved digital platforms.
• Supervision: Train, schedule, and oversee student library aides or adult volunteers assisting with basic media center tasks.

KEY COMPETENCIES

• Sound judgment in handling confidential and sensitive information
• Understand and adhere to all District policies and procedures
• Demonstrate a positive attitude to foster a welcoming atmosphere
• Ability to communicate effectively verbally and in writing
• Ability to multi-task in a fast-paced environment with potential interruptions
• Strong independent problem-solving and assessment abilities
• Ability to work both independently and as a member of a team
• Must be able to effectively interact with others in person, by phone or in written communication.
• Models high standards of integrity and personal performance
• Ability to use web-based programs (Skyward, GoIDEA, Google Workspace), e-mail, and technology (laptop, Smartboard, etc.) effectively

QUALIFICATIONS

• Education: Associate's or Bachelor's degree in Information Technology, Library/Media Science, Educational Technology, or equivalent hands-on experience.
• Technical Expertise: Working knowledge of ChromeOS, Apple iOS/iPadOS, MacOS, and Windows operating systems.
• Systems Experience: Familiarity with helpdesk ticketing systems, MDM consoles, and library circulation software is highly preferred.
• Problem-Solving: Proven ability to systematically isolate and resolve basic networking and hardware/software issues.
• Customer Service: Excellent interpersonal skills with the ability to explain technical concepts with patience and clarity to non-technical users (young students, teachers, and parents).
• Organization: High attention to detail, specifically regarding inventory tracking, data entry, and record-keeping.
• Experience working with children or adolescents in a school, library, youth program, or similar setting.
• Experience supporting adults in learning or implementing technology.
• Experience with Google Workspace for Education and digital creation tools.
• Familiarity with Chromebooks, iPads, and basic device troubleshooting.
• Experience with multimedia creation, including video editing, audio production, podcasting, graphic design, or similar tools.
• Demonstrated ability to build positive, supportive relationships with both students and adults.

PHYSICAL & MENTAL DEMANDS

• Must be able to stand, walk, climb, crawl, or sit for prolonged periods with or without back support.
• Must be able to maintain concentration and focus on tasks.
• Must be able to follow safety practices at all times.
• Move or lift packages or boxes up to 40 pounds; requires the occasional exertion of up to 50 pounds of force. (e.g., lifting boxes of Chromebooks, maneuvering heavy charging carts).
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly.
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sounds.
• Frequently remain in a stationary, standing, or walking position for extended periods of time.
• Operate a computer, printer, copier, and other standard office equipment.
• Ability to effectively communicate (verbal and written) with parents, colleagues, administration and all other members of the educational community.
• Ability to instruct students effectively and capably.
• Ability to maintain emotional control under stress.
• Ability to use web-based programs (Skyward, IEP, G Suite for Education), e-mail, and technology (laptop, Smartboard, etc.) effectively
• Frequent bending, kneeling, reaching overhead, and crouching to troubleshoot classroom equipment, plug in cables, and shelve library materials.
• Ability to sit or stand for extended periods while staffing the media center circulation/tech desk.

WORKING CONDITIONS

• Indoor classrooms/school, exposure to: student noise, lawn mowing, music, odors of food, mowed grass, and possible communicable diseases.
• Outdoor schoolyard and grounds, field trips; exposure to temperatures (hot, warm, cool, cold), and exposure to mowed grass
• Regular and consistent work attendance.
• The employee shall remain free of any alcohol or illegal substance in the workplace in compliance with Policy 3122.01 throughout his/her employment in the District.

EQUAL OPPORTUNITY EMPLOYER

The School District of Cudahy is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

DISCLAIMER

Nothing in this job description restricts the Supervisor's right to assign or reassign duties and responsibilities to this job at any time. The description reflects Supervisor's assignment of essential functions and does not restrict the tasks that may be assigned. This job description is subject to change at any time.