About the Role: David Rosario State Farm Ins Agency is looking for a driven and experienced Insurance Agency Manager to lead our team in Baltimore, MD. This is an exciting opportunity to take the helm of a dynamic insurance agency, inspire a high-performing team, and make a real impact on clients' lives every day.
Responsibilities:
Oversee daily agency operations and ensure team performance meets sales and service goals
Recruit, train, coach, and develop insurance agents and support staff
Monitor and analyze key performance metrics to drive agency growth
Build and maintain strong client relationships to support retention and referrals
Ensure compliance with state insurance regulations and company policies
Develop and implement strategies to grow book of business and expand market presence
Handle escalated client issues and resolve claims or coverage concerns professionally
Requirements:
Active Maryland Property & Casualty and/or Life & Health insurance license preferred
3+ years of experience in insurance sales, agency operations, or team management
Proven track record of meeting or exceeding sales targets in an insurance environment
Strong leadership, coaching, and team-building skills
Excellent communication and customer relationship management abilities
Proficiency with agency management software and CRM platforms
Self-motivated, results-driven, and highly organized
Bilingual Spanish and English required
About Us: David Rosario Agency is a trusted insurance agency serving the Baltimore, MD community with personalized coverage solutions for individuals, families, and businesses. Our clients choose us for our commitment to honest advice, responsive service, and finding the right coverage at the right price. We foster a collaborative, supportive work environment where motivated professionals can thrive and build rewarding long-term careers.
Numbers & Facts
Location
Baltimore, MD
Job Type
Full-time
Skills
Business Growthunmatched
Coachingunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Develop and Maintain Customersunmatched
English Languageunmatched
Exceeded Sales Goalunmatched
Health Insuranceunmatched
Insuranceunmatched
Insurance Regulationsunmatched
Insurance Salesunmatched
Leadershipunmatched
Life Insuranceunmatched
Maintain Complianceunmatched
Meet Sales Quotaunmatched
Multilingualunmatched
Operationsunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
State Laws and Regulationsunmatched
Strategic Planningunmatched
Team Lead/Managerunmatched
Team Playerunmatched
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