General Information
Ref #
56289
Department
Legal
Job Site
Mission Pet Health - Detroit
Date Published
10-28-2026
Pay Class
Full-Time
Working Arrangement
Hybrid
Job Description
The Insurance Coordinator leads and independently manages insurance compliance and risk management functions across a national network of veterinary hospitals. This role manages the full lifecycle of insurance claims, ensures adherence to company and regulatory standards, and coordinates cross-functionally with internal teams and external partners. The Insurance Coordinator exercises independent judgment to evaluate and ensure compliance with coverage requirements, execution of accurate claims workflows and providing timely communication and reporting to protect the Company's operational, legal, and financial interests. Less than 10% travel
Key Responsibilities
- Serve as the primary liaison with third-party insurance brokers and adjusters for claims, endorsements, renewals, and processes related to General Liability, PLIT, Auto, Property, and Workers' Compensation.
- Direct and guide internal teams on best practices for incident reporting and documentation, independently evaluating incident information and making determinations on reportability and escalation.
- Serve as the subject-matter authority for hospital, facilities, and operations teams, exercising independent judgment to interpret policy terms, evaluate coverage obligations, and resolve complex insurance and compliance matters.
- Communicate proactively with brokers, landlords, and internal leadership regarding claim status or compliance matters.
- Independently analyze and evaluate claims data; develop and maintain tracking tools and dashboards; interpret outcomes, identify trends, and recommend corrective actions to leadership.
- Independently analyze, interpret, and apply insurance requirements in hospital leases, vendor contracts, and third-party agreements, determining compliance strategies and making recommendations to management.
- Lead resolution of disputes related to insurance obligations and claim incidents, exercising independent judgment to evaluate exposure and recommend strategies in collaboration with Legal and Facilities.
- Evaluate, approve, and manage certificates of insurance (COIs), exercising independent judgment to determine contractual sufficiency and regulatory compliance.
- Lead the implementation of insurance protocols and claims processes for newly acquired hospitals, independently evaluating and adapting enterprise standards to site-specific risk profiles.
- Lead annual audits, policy renewals, and corporate compliance reviews, independently evaluating data integrity and identifying coverage gaps; recommending policy modifications to management.
- Maintain insurance metrics and reporting to identify gaps, trends, risks, and root causes.
- Develop and maintain SOPs, internal training tools, and documentation frameworks, exercising independent discretion to ensure scalability and regulatory compliance.
- Own and maintain compliance calendars and training materials related to insurance and claims workflows, exercising independent authority to prioritize and escalate compliance matters as appropriate.
- Perform other duties as assigned, consistent with the level of professional expertise and discretion required of this role.
Responsibilities and Benefits
Minimum Qualifications and Education Requirements
- Bachelor's degree or an equivalent combination of education and relevant work experience.
- A minimum of three (4) years of experience in insurance, risk management, project management, or compliance within a multi-site or regulated environment.
- Expert-level knowledge of commercial insurance lines, including property, liability, workers' compensation, and COIs.
- Advanced understanding of insurance claim lifecycles and documentation standards, with demonstrated ability to independently manage multiple open claims simultaneously.
- Experience reviewing lease agreements or contracts with insurance provisions; familiarity with TPAs or self-insured models is a plus.
- Ability to work effectively across internal teams, vendors, landlords, and insurers.
- High attention to detail with strong organizational, time management, and prioritization skills.
- Proficiency with Microsoft Office and independent proficiency with CRM, insurance, and claims management systems to perform analysis and drive data-informed decisions.
- Ability to handle confidential information with professionalism and sound judgment.
- Strong analytical and problem-solving skills with the ability to interpret issues, identify trends, and recommend solutions.
- Excellent written and communication skills with the ability to simplify complex information.
WAG Values
- Leads with respect, integrity, and accountability.
- Treats others with empathy and respect.
- Exemplifies and role models behavior aligned with WAG values.
- Collaborates with the team to focus on solutions.
- Finds a way to say yes.
Physical Demands
The teammate may occasionally need to sit, climb, balance, stoop, kneel, crouch, or crawl. They must be able to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. Specific vision requirements include close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
EEO Statement
Mission Pet Health is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. We embrace diversity and are committed to creating an inclusive environment for all employees.
Reasonable Accommodations
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation to perform the essential functions of a position, please send an email to benefits@mvetpartners.com and let us know the nature of your request and your contact information.
I put bullets on the qualifications and WAG values lists and left the other sections as paragraphs. The "three (4) years" typo is still in the second qualification, so let me know the right number and I'll fix it. I can also add bullets to the Key Responsibilities list from the earlier version if you'd like.