Insurance Customer Service Manager

You take pride in delivering exceptional customer service, developing strong client relationships, and helping a team succeed. At Plageman Agency Inc., youll join a small, growing insurance agency where clients arent treated like transactions. Theyre given clear advice, thoughtful service, and coverage that the team genuinely stands behind. We serve individuals, families, small businesses, and especially LGBTQ clients and LGBTQ-owned businesses.

As an Insurance Customer Service Manager, youll lead the customer service experience, support the teams day-to-day operations, and ensure clients receive knowledgeable, responsive, and personalized service. Youll oversee policy changes, coverage reviews, claims coordination, and ongoing client needs while helping identify opportunities to strengthen protection through life insurance, umbrella coverage, and endorsements. Youll work closely with sales specialists to ensure clients receive the right guidance and follow-up while helping the agency maintain high service standards and build lasting relationships.

This role offers the opportunity to make a meaningful impact on both the team and the agencys growth. Youll help improve service processes, develop team capabilities, and contribute to the continued success of a client-focused business. For someone with long-term entrepreneurial goals, the agency also offers a potential path toward agency ownership through a 23-year mentorship program.

The base salary is $49,000-52,000. Youll also have PTO, health, dental, and vision insurance, a 401(k) plan, paid holidays, and ongoing professional development.

If doing excellent work, serving people thoughtfully, and building something meaningful sound like your kind of career, wed love to meet you. Apply now!

Salary Range: $49000 - $52000 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Bonus Opportunities

Licensing Assistance

Holidays Off

Paid Holidays

401k Plan

Professional Development

Advancement Opportunities

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Team Building Activities

Employee Discounts

Equipment Provided

Personal Workspace

• Lead and oversee daily customer service operations to ensure a high standard of client care.
• Identify opportunities for life, umbrella, and endorsement coverage.
• Process customer policy changes accurately.
• Conduct thorough customer policy reviews.
• Coordinate claims and keep clients informed.
• Maintain accurate customer database records.
• Welcome new clients and follow up with them.

• Active Property & Casualty insurance license required.
• Provide an excellent customer experience for clients.
• Identify cross-selling opportunities and coordinate specialist follow-up.
• Support agency service goals and customer retention.
• Inclusive and comfortable serving diverse communities, including LGBTQ+ clients.