Insurance Customer Service Rep

Youre the person customers can count on when they have questions about a bill, need to make a policy change, or aren't sure what their coverage means. You enjoy helping people, keeping details organized, and making sure nothing gets lost between the phone call and the follow-up. At Pace Insurance Agency, you'll be part of a third-generation family business that has served Longview and communities across Texas since 1972. Our service team plays an important role in keeping those customer relationships strong long after a policy is sold.

As our Insurance Customer Service Rep, you'll work alongside producers and other service teammates, with direct access to agency leadership and a team that shares ideas, tackles challenges directly, and takes pride in doing things right. We invest in ongoing training and professional development, and as you gain experience, you can grow into a senior service role, take on team leadership, or explore a move into sales.

You'll earn $35,000-$45,000 annually, based on experience, with opportunities for performance bonuses. The agency also offers PTO, paid holidays, and a Monday-through-Friday schedule with evenings and weekends off.

If you're someone who follows through, cares about getting the details right, and enjoys making a customer's day a little easier, we'd love to hear from you. Apply now!

Salary Range: $35000 - $45000 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Bonus Opportunities

Warm Leads Provided

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Team Building Activities

Employee Discounts

Office Snacks and Coffee

Family Leave

Personal Workspace

Active Community Involvement

• Answer customer questions by phone, email, and text.
• Process policy changes and provide insurance documents.
• Review renewals and explain coverage or premium changes.
• Address customer concerns and support policy retention.
• Identify cross-selling opportunities and connect customers with producers.
• Coordinate with producers and carriers to resolve service needs.

• Strong communication skills and a helpful attitude.
• Patience and confidence handling difficult conversations.
• Organized, dependable, and detail-oriented approach to work.
• Ability to manage multiple customer requests and follow through.
• Clear communication when explaining insurance information.
• Current insurance license.