Insurance Customer Service Rep

The Zabbia Insurance Agency, Inc. has served individuals and families throughout New York since 1997, building its agency around trust, service, and long-term relationships. Our team works collaboratively, supports one another, and takes pride in doing what is right for our clients, carriers, and coworkers. Here, youll work within a team that uses daily huddles, weekly planning, coaching, call reviews, and ongoing training to help everyone improve. Your work will combine inbound sales, customer service, outbound follow-up, and account reviews while you build valuable insurance and communication skills. Employees value the supportive team environment, continuous development, and meaningful career opportunities available here.

As an Insurance Customer Service Rep, youll handle inbound sales and service calls while following up with prospective and existing customers by phone, text, and email. Youll work with customers to understand their needs, recommend appropriate coverage, and identify cross-sell and bundling opportunities. This role offers structured training, ongoing coaching, warm leads, and a clear path to senior sales and leadership roles.

• Base salary is $40,000 to $55,000 based on experience
• Health insurance, 401(k), PTO, and paid holidays
• Flexible schedule with professional development
• Career growth with structured training and mentorship

Build your insurance career with a team that invests in your development and gives you a clear path to advancement. Apply today!

Salary Range: $40000 - $55000 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Bonus Opportunities

Warm Leads Provided

Holidays Off

Paid Holidays

401k Plan

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Paid Volunteer Days

Professional Work Environment

Team Building Activities

Office Snacks and Coffee

Pet-Friendly Office

Paid Sick Leave

Family Leave

Personal Workspace

Active Community Involvement

• Handle inbound sales and service calls professionally.
• Follow up with prospects through phone, text, and email.
• Identify cross-sell and bundling opportunities.
• Support customers with policy and billing questions.
• Conduct outbound account reviews and retention calls.
• Maintain accurate customer records and activity documentation.

• An active Property & Casualty license is required
• Bilingual Spanish and English is a strong plus
• Strong communication skills across phone, text, and email.
• Sales aptitude and confidence in asking for the sale.
• Customer-focused approach to every interaction.
• Strong relationship-building and interpersonal skills.
• Organized with excellent follow-through.
• Comfortable learning technology and managing multiple applications.