Insurance Customer Service Rep

At Dwight Swanstrom Company, we believe that insurance is about more than just paper policies; it is about protecting the people and businesses that make Superior, Wisconsin such a wonderful place to call home. For years, we have served this community by keeping things simple, honest, and personal. We are looking for someone to join our office team who genuinely enjoys talking to people and helping them navigate life's unexpected moments. In this role, you will be the helpful voice on the other end of the line and the friendly face greeting our neighbors. You will play a vital role in ensuring our clients feel understood, secure, and well-cared for every time they reach out. If you enjoy solving problems, building genuine connections, and working in an environment that values long-term relationships over quick transactions, you will fit right in with us. We take pride in our work and invite you to join a team that looks out for one another and our local community.

Salary Range: $55000.00 - $70000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Parental Leave

Responsibilities

Act as the primary point of contact for our clients, answering their questions about policies and coverage.

Process policy changes, renewals, and payments with precision and care.

Review existing client accounts to ensure they have the protection they actually need.

Solve billing or claims issues by working directly with our carriers to find solutions.

Maintain accurate and up-to-date documentation in our internal systems.

Foster a welcoming atmosphere for anyone who walks through our doors or calls our office.

Active Property & Casualty Insurance License in Wisconsin or MN.

Strong track record in customer service, ideally within an insurance office.

Clear and kind communication skills when speaking with clients.

Proficiency in standard office software and agency management systems.

Strong organizational habits and attention to detail.

Community-minded perspective with a desire to help neighbors in the Superior area.