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Insurance Customer Service Representative

TrueCut Insurance

Buffalo, NY

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JOB DETAILS
SKILLS
Communication Skills, Compensation and Benefits, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Health Insurance, Insurance, Multitasking, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Service Delivery, Team Player, Training/Teaching, Up-Selling, Vision Plan
LOCATION
Buffalo, NY
POSTED
15 days ago
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

We are seeking a professional and personableCustomer Service Representativeto join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Benefits/Perks
  • Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
  • Paid time off and a rotational weekend schedule
  • On-the-job training with opportunities for growth and advancement
  • Supportive, team-focused work environment
Responsibilities
  • Handle customer inquiries via phone, email and in person with professionalism and care.
  • Identify opportunities to upsell or cross-sell additional products.
  • Proactively assist customers to prevent cancellations and retain their business.
  • Resolve issues efficiently, ensuring satisfaction and loyalty.
  • Provide accurate information on insurance products, policies, and services.
  • Document customer interactions and follow up to ensure resolution.
  • Collaborate with internal teams to solve complex issues and deliver seamless service.
Qualifications
  • 1+ year of phone-based customer service experience
  • Strong communication, problem-solving, and multitasking skills
  • Positive attitude with a collaborative, team-oriented mindset
  • Genuine commitment to delivering exceptional customer experiences and building lasting relationships
  • Background in an insurance environment preferred
  • Property & Casualty license, or willingness to obtain one within the first 4 months of employment

About the Company

T

TrueCut Insurance

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