Insurance Customer Service Representative

CWB RepresentativeRequired Education/Experience: High School Diploma or EquivalentRequired Qualifications:Customer-focused mindset and dedication to providing exceptional service to employees1-2 years of insurance experienceOutstanding, effective, and service focused communication skills, both verbal and writtenProficient in computer skills, multi-application navigation and multi-taskingAccepts accountabilityPreferred Qualifications:Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!Required Technical Skills:Proficient in computer skills, multi-application navigation and multi-taskingAbility to navigate multiple systems and applications to research, analyze and resolve requests & inquiriesResponsibilities:Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentAssume ownership and timeliness in handling callers' requests in an efficient, accurate and professional mannerQuickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiriesMaintain performance and quality standardsAnalyze information to make appropriate decisions and solve problems, while maintaining a positive phone experienceAbility to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customersWork collaboratively with team members, and business partners to provide a positive customer experience for our callerAssist with special requests as needed.Complete additional tasks and other projects/duties as assignedAdditional Details:The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails.Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.The primary goal is to deliver exceptional customer experiences.**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**