Insurance Customer Service Representative - Khmer Speaking

Help customers feel understood, supported, and confident in their insurance choices. Erika Kemp Jessies Farmers Insurance Agency in Long Beach is seeking a Khmer-speaking Insurance Customer Service Representative to care for existing clients and assist new customers from the local Cambodian community.

This full-time, in-office role offers base salary plus commission, paid training, ongoing coaching, and hands-on support. The current posted annual compensation range is $50,000$70,000.

Customer service is the primary focus, with sales as a regular part of the position. Youll answer questions, assist with policy changes and billing inquiries, and follow through on customer needs. Youll also identify cross-selling opportunities with existing clients and quote and close inbound insurance inquiries from Khmer-speaking leads. Success means providing reliable service while helping customers find additional coverage that fits their needs.

Khmer speaking proficiency is required so you can explain insurance options and assist customers in their preferred language. You must hold an active California Property & Casualty (P&C) license before employment begins. Candidates who are not yet licensed may apply if they can obtain the required license before their first day.

If you enjoy solving problems, building relationships, and making helpful recommendations, wed like to meet you. Apply today and share your customer service experience, Khmer language skills, and licensing status.

Salary Range: $50000.00 - $70000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Holidays Off

Responsibilities

Provide friendly, responsive customer service in Khmer and English by phone, email, text, and in person.

Assist existing customers with policy questions, coverage reviews, billing inquiries, payment questions, and policy changes according to agency procedures and your licensing authority.

Listen carefully, resolve concerns, and follow through on requests to support customer satisfaction and retention.

Identify coverage gaps and cross-sell relevant Auto, Home, Renters, Umbrella, and other available insurance products to existing clients.

Respond to inbound inquiries and Khmer-speaking leads from the Cambodian community; gather information, prepare quotes, explain options, and ask for the sale.

Follow up on requested quotes, answer questions, and guide interested customers through the purchase process.

Explain coverage limits, deductibles, discounts, and next steps clearly and accurately.

Document customer conversations, service requests, quotes, and follow-up tasks in the agency CRM.

Work toward service, retention, cross-selling, and inbound sales goals while recommending coverage based on customer needs.

Participate in product training, coaching, and team meetings.

Khmer speaking proficiency is required, including the ability to explain insurance options and handle customer service conversations in Khmer.

Professional English communication skills for working with customers, teammates, and insurance carriers.

An active California Property & Casualty (P&C) license before employment begins. Unlicensed candidates may apply if they are willing and able to obtain the required license before their first day.

Customer service, insurance, retail, hospitality, sales, or other customer-facing experience is preferred.

Comfort with cross-selling, presenting quotes, following up with inbound leads, and asking for the sale. This role includes both customer service and sales responsibilities.

Strong listening, problem-solving, attention to detail, and follow-through skills.

Patience, professionalism, dependability, and the ability to manage multiple customer requests.

Basic computer proficiency and the ability to learn CRM, quoting, and policy service systems.

Willingness to learn, accept feedback, and participate in coaching.

Ability to work full-time in the Long Beach office.

High school diploma or equivalent and authorization to work in the United States.