Insurance Customer Service Representative

Insurance experience is highly valued, but potential matters more.

The Van Ruiten Agency, a Farmers Insurance agency in Reno, is looking for someone who wants more than a traditional customer service job. This role starts with taking great care of our customers and learning the insurance business, but the opportunity is much broader than that.

You'll work directly alongside the agency owner and gain hands-on experience not only in insurance, but in sales, business development, marketing, technology and AI. As your knowledge and capabilities grow, so can your responsibilities, compensation and opportunities within the agency.

We're building a modern, growth-oriented insurance agency around great customer relationships, smart use of technology, strong marketing and business development, and a willingness to challenge how things have traditionally been done when there's a better way.

An established business with a new direction

The agency is under new ownership, but we're not starting from scratch. We took over an established book of business with customer relationships dating back more than 20 years and customers throughout Nevada, California and Arizona.

That creates an unusual opportunity: the stability and resources of an established insurance business, combined with the chance to join a small team early and help shape what it becomes.

More than a traditional insurance job

You'll work directly with agency owner Tom Van Ruiten, whose professional background is rooted in marketing, sales, business development and growth strategy, with experience building and executing growth strategies for organizations ranging from emerging businesses to major brands.

That perspective shapes the agency we're building. We respect what works, but we aren't afraid to question how things have traditionally been done. We embrace better ideas, technology and processes when they improve the experience for our customers, our team or the business.

For someone early in their career, that means exposure to much more than insurance. You'll see firsthand how a small business grows, how customers are acquired and retained, how marketing and sales work together, and how technology and AI can make a traditional business better.

And because culture matters in a small team, there's more to your boss than work. Tom is an avid outdoor enthusiast who spends his free time mountain biking, skiing, snowboarding and off-roading. He's also a musician, playing guitar and piano and singing, and a man of faith who is active in his local church.

Work hard. Have a life.

We have ambitious goals and expect people to take ownership, follow through and care about doing great work. We also believe a successful career and a great life should complement each other.

We live in Northern Nevada for a reason. Sometimes the powder is fresh, the trails are perfect or life simply doesn't cooperate with the calendar.

We believe flexibility and accountability can coexist. Take ownership of your work, take care of our customers and your team, and we'll make room for life when we reasonably can. Around here, even the owner has been known to adjust the morning schedule when the powder is too good to ignore.

We're looking for someone who wants to build a career, contribute ideas and grow with us.

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Work from Home

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Paid Holidays

Production Commission

Licensing Support

Responsibilities

What you'll do

• Help customers with policy questions, changes, billing needs, renewals and everyday account service.
• Prepare quotes and work with inbound prospects and existing customers across auto, home and other insurance products.
• Review customer accounts, identify coverage needs and help customers understand appropriate solutions.
• Follow up on opportunities, referrals and renewals while maintaining accurate customer records and CRM activity.
• Contribute beyond traditional customer service as the agency grows, including process improvement, technology and AI, marketing, community events and business-development initiatives.

This is not a cold-calling or purchased-lead-list sales job. There is a meaningful sales and account-development component, but it comes primarily from helping people who come to us, developing referrals and identifying opportunities to better serve existing customers.

What we're looking for

We're open to experienced insurance professionals, but we're equally interested in someone with the raw ability and motivation to build a career.

• Nevada Property & Casualty insurance license required by your agreed employment start date. You do not need to be licensed when you apply.
• High school diploma or equivalent.
• Strong communication and interpersonal skills, with the ability to build rapport with different personalities and generations.
• Comfortable learning technology, insurance concepts and multiple business systems, with the ability to think both analytically and creatively.
• Dependable, self-motivated and willing to take initiative rather than waiting to be told what to do next.
• Local to the Reno area and able to work primarily from our Reno office.

Not licensed yet? Don't let that stop you from applying. If we think you're the right person, we'll help you understand the licensing process and available study resources. Nevada Life & Health licensing will be required within 30 days after starting, with California and Arizona licensing expected as you develop in the role.