Job Description: Insurance Restoration Estimator NOTE: former insurance adjuster encouraged or property claims estimator familiar with xactimate software
Summary
The Construction Estimator & Coordinator supports construction projects from initial customer contact through close-out. This role combines estimating, project coordination, customer communication, documentation management, and scheduling. The position ensures accurate scopes, complete estimates, and smooth project execution while maintaining strong customer and client relationships.
Primary Responsibilities
Customer Experience & Communication
- Build and maintain customer relationships.
- Educate customers on processes, timelines, and expectations.
- Manage customer inquiries and maintain communication logs.
- Confirm customer upgrades/changes and ensure documentation accuracy.
- Support communication between customers, clients, subcontractors, and internal teams.
Estimating & Scoping
- Analyze labor, materials, and time requirements.
- Create accurate sketches and scopes of work using Xactimate.
- Produce and deliver consistent, complete estimates.
- Work with Construction Managers and external specialists as needed.
- Identify project constraints, discrepancies, and required upgrades.
- Document and distribute finalized scopes and estimates.
Project Coordination & Administration
- Enter and maintain accurate project data in operating systems.
- Schedule initial visits, warranty appointments, inspections, and other activities.
- Assist with subcontractor coordination; maintain licenses and insurance records.
- Issue and validate POs and support material ordering.
- Acquire necessary permits and follow municipal procedures.
- Update project budgets, schedules, change orders, and WIP reports.
- Review and validate project file documentation.
- Prepare project reports and assist with collections and close-out.
Education & Experience Requirements
- High school diploma/GED required; associate or bachelor’s degree preferred.
- BA in construction-related field preferred.
- Minimum 2 years of experience in estimating, coordination, insurance adjusting, or similar.
- Experience in construction or restoration preferred.
- Proficient in Xactimate and business software applications.
- Strong customer service, communication, organizational, and problem-solving skills.
- Intermediate math skills; ability to work collaboratively.
Physical & Work Environment Requirements
- Office and field work required.
- Jobsite visits may involve walking, standing, climbing ladders, or exposure to noise and heat.
- Office tasks may require bending, lifting files, or using step stools.
Working Hours & Travel
- Full-time, Monday–Friday, generally 8:00 a.m.–5:00 p.m., minimum 40 hours per week.
- Occasional extended hours, weekends, or on-call work based on business needs.
- Local travel required; occasional out-of-area or overnight travel may occur.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.