Intake Coordinator

JOB: Intake Coordinator

• Location: 100% Remote
• Pay Rate: $20/hour
• Schedule: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours)
• Type: Contract (4-5months)
• Must Have: Your own laptop and reliable internet

Start date: September 8th, September 21st, October 5th

Non-Working Days (Subject to Change):

• November 23-27 (Thanksgiving week)
• December 14- Jan 4

Position Overview:

Ultimate Staffing Services is currently hiring multiple Intake Coordinators to support a leading client in the benefits administration space. This vital role ensures a high standard of customer service and support within a fast-paced call center environment.

Key Responsibilities:

• Deliver exceptional customer service by handling incoming calls and emails regarding employee benefits.
• Set up new cases by completing intake forms and routing them to Benefit Advocates.
• Respond to inquiries professionally and accurately, identifying and resolving routine issues.
• Maintain thorough and timely documentation of all communications per department standards.
• Manage both paper and electronic filing in accordance with privacy and HIPAA guidelines.
• Support development of client-facing materials in a consistent and professional format.
• Participate in team meetings, trainings, and discussions as needed.
• Ensure data accuracy and integrity in all systems.
• Perform additional administrative duties as assigned.

Qualifications:

• Bilingual fluency in English and Spanish (verbal and written) required.
• Minimum 1 year of customer service experience, ideally in employee benefits or a related field.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and the ability to quickly learn new systems.
• Understanding of employee benefits and related compliance concepts preferred.
• Associate degree preferred.

Why You'll Love This Role: