Intake Coordinator, Vital Care Infusion Service

Vital Care Infusion Services | Franklin, TN | Full-Time, On-Site

Vital Care Infusion Services is expanding in Greater Nashville/Middle Tennessee, and we are looking for an Intake Coordinator to join the Franklin, TN team.

The Intake Coordinator plays an important role in helping patients access the infusion therapy they need. This position manages new patient referrals and intake documentation, verifies insurance benefits, coordinates prior authorizations, and communicates with patients, healthcare providers, insurance companies, and internal pharmacy teams.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple cases in a fast-paced healthcare environment. Strong communication skills and a commitment to accuracy and timely follow-up are essential to ensuring a smooth intake process and preventing delays in patient care.

At Vital Care, we believe great care starts with great people. Join a growing team where your attention to detail, communication skills, and commitment to patient service help make a meaningful difference in people's lives.

• Process new patient referrals and review intake files for completeness and accuracy.

• Obtain prescriptions, medical records, treatment plans, and other required documentation from healthcare providers.

• Verify medical and pharmacy insurance benefits and communicate coverage details and potential out-of-pocket costs to patients.

• Initiate, track, and follow up on prior authorizations, working with insurance companies to resolve issues and prevent delays in treatment.

• Communicate with patients, healthcare providers, insurance representatives, account executives, and pharmacy staff to coordinate timely patient care.

• Maintain accurate records of patient information, referral status, authorizations, and communications in pharmacy management and electronic medical record systems.

• Monitor outstanding cases, complete timely follow-ups, and escalate issues that may affect patient access to care or reimbursement.

• Provide clear, compassionate customer service by guiding patients through the intake process and addressing questions or concerns.

• Follow established procedures and applicable privacy regulations when handling patient information.

• Identify documentation gaps and opportunities to improve intake accuracy, efficiency, and the overall patient experience.

• High school diploma or equivalent.

• Experience in healthcare administration, patient intake, medical billing, insurance verification, or a related field; home infusion or specialty pharmacy experience preferred.

• Knowledge of insurance benefits, prior authorizations, medical terminology, and medical documentation.

• Strong communication, organizational, and problem-solving skills with attention to detail and the ability to manage multiple priorities.

• Proficiency in Microsoft Office and electronic health record or pharmacy management systems

• Ability to work independently and collaborate effectively with patients, healthcare providers, and internal teams.

Compensation and Benefits

• $22-27/hour

• Health, vision, dental, and other supplemental insurance options

• 401k with company match

• Paid Time Off and Paid Holidays

At Vital Care, you'll have the opportunity to contribute to a growing healthcare organization while supporting patients who depend on infusion therapy. We value teamwork, accuracy, compassion, and continuous improvement, and we are committed to creating an inclusive environment where employees can grow professionally and make a difference.

Vital Care Infusion Services is an equal-opportunity employer. We value diversity and are committed to providing equal employment opportunities to all applicants and employees in accordance with applicable federal, state, and local laws.

This is a full-time, on-site position in Franklin, Tennessee.