Intake Coordinator

Ultimate Staffing is partnered with a nationally recognized law firm in West Palm Beach, FL that has been in business for over 30+ years defending the rights of people injured. We are currently looking for a service-oriented Intake Coordinator who is empathetic and detail oriented, possesses excellent listening skills, and is proficient in both English and Spanish. As the first person of contact for potential clients, you are responsible for the first impression of the Firm. We are looking for a full time Intake Coordinator who is Bilingual Spanish.

Intake Coordinator Location: West Palm Beach, FL

Intake Coordinator Job Functions:

• Handle all incoming phone calls from potential clients, referral sources and other teams in the firm involving new potential cases.
• Contact all potential incoming clients via the firm's website, email and US mail.
• Meet with all potential clients walk-ins.
• Follow up with potential clients to schedule appointments/consultations.
• Prepare the potential client's intake paperwork and input the information in our case management system.
• Ensure that every potential client and referral sources is accurately documented in our case management system in a timely fashion.
• Accurately transcribe intake memos.
• Accurately open new cases in a timely fashion.
• Ensure the Intake Coordinators, Paralegals and Attorneys have established contact with the potential client.
• Proofread documents and prepare correspondence.
• Conduct internet research, as needed.
• Other duties as assigned.
• M-F 8am-5:00pm with a 30-minute lunch.

Intake Coordinator Qualifications:

• One or more years of experience in legal, medical or insurance claims field preferred.
• Experience using Microsoft Office Suite (Word, Excel, etc.) required.
• Medical Front Office experience
• Bi-lingual in English and Spanish required.

Intake Coordinator Compensation: