Intake Corporate Representative

Title: Intake Corporate Representative (Eligibility Specialist / W-2 Intake Case Manager)

Location: Milwaukee County, Wisconsin (Openings at our South, West, and North sites in Milwaukee County)

Be the first person to welcome a family through our doors. Intake Corporate Representatives meet clients at their first appointment, learn about their household, and start them on their pathway into the program and toward a career. You bring a fresh start: gathering documents, applying clear rules, and making sure every family leaves knowing what happens next. 

How we serve 

•  Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload. 

•  Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word. 

•  In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress. 

•  Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving. 

What you'll do 

•  Welcome clients, learn their goals, and gather and verify the documents for their application. 

•  Determine eligibility for W-2 in the State's benefits system, accurately and on time. 

•  Review Job Access Loan requests, a loan that helps clients cover a work-related need like car repairs or tools, and determine whether the client qualifies. 

•  Help families with urgent needs through assessments and referrals. 

•  Document every decision so the next worker can pick up the case with a complete, accurate record. 

You'll thrive here if 

•  You lead with purpose and put client success first. 

•  You enjoy meeting new people and helping them take the first step into the program and toward a career. 

•  You are careful with details, because accurate work changes a family's month. 

•  You do not need a social work background: we teach the program and the systems. 

What you bring 

•  Bachelor's degree preferred; experience in eligibility, case management, customer service, or other people-centered, detail-driven work. 

•  Accuracy under deadline and clear, respectful communication. 

•  Paid training: you will complete the State's New Worker Training and earn the W-2 FEP credential with us. 

Why America Works 

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve. 

•  Medical, dental, and vision insurance, paid pre-tax 

•  401(k) with employer matching after one year 

•  Paid, structured training: you will learn the program, the systems, and our way of serving with us 

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history