Intake Lead Job Address: 5500 South Broadway St Louis, MO 63111 Estimated Pay: $25-30/hr Shifts: FT 12-hour shifts Who we are We are a comprehensive mental health and addiction treatment facility offering 24/7 medical detox, addiction recovery, inpatient psychiatric care, PHP and IOP. Serving adults across Missouri with compassionate, evidence-based treatment in a modern, welcoming environment. Duties: - Department Oversight: Assists the director or supervisor in managing the intake/admissions team, workflow procedures, daily census records, and inquiry logs
- Patient Screening & Assessment: Serves as the primary point of contact for incoming inquiries, self-referrals, or partner hospital/agency transfers, screening callers for clinical fit, urgency, and appropriate level of care
- Insurance & Financial Verification: Coordinates benefits verification, pre-authorizations, and financial/billing documentation with insurance providers
- Clinical Handoffs: Gather initial medical, psychiatric, and social history, then coordinates with clinicians or the admissions director to match patients with the right provider or treatment program
- Crisis & Emergency Handling: Manages high-stress or urgent crisis calls following facility protocols and safety guidelines
- Compliance & Documentation: Ensures all Electronic Health Record (EHR) entries, consent forms, and patient data comply with HIPAA and facility standards
Requirements: - Education: Bachelor's or master’s degree in social work, psychology, counseling, or a related field, or an RN license
- Experience: Prior background in behavioral health intake, admissions, or patient access management
Perks with us! - Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision
- Generous PTO and paid holidays
- 401(k) with company contribution; Life and disability coverage
- Tuition reimbursement up to $15,000 and student loan forgiveness programs
Education + Leadership Development - Up to $15,000 in Tuition Reimbursements
- Student Loan Forgiveness Programs
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