Location: Daytona BeachPay: $16.50 to $17.00 per hour (based on experience)Status: Full-time, 40 hours per weekWork Schedule: Monday through Friday, 8:00 am to 5:00 pm Make a Difference from the Very First ConversationAre you passionate about helping families access the care and services they need? Do you excel at customer service, organization, and communication? We are seeking a compassionate, detail-oriented Referral & Intake Coordinator to serve as the first point of contact for families and referral partners seeking therapy services. In this vital role, you will guide families through the intake process, coordinate referrals, maintain accurate records, and ensure a positive, seamless experience from initial inquiry through enrollment. If you enjoy building relationships, solving problems, and working in a mission-driven healthcare environment, we'd love to hear from you. What we offer:Live and on demand Professional Development opportunitiesMedical, Dental, and Vision PlansPaid Holidays, Vacation, Sick, and Personal TimeSeveral Supplemental Insurance PoliciesEmployee Assistance Program401(k) Savings PlanEasterseals Cares Wellness ProgramWork Life BalanceThe Opportunity to Make a Difference in the Community and the Organization A Snapshot of What You'll Do:Serve as the first point of contact for families and referral sources seeking therapy servicesReceive, process, and coordinate referrals from a variety of sourcesGuide families through the intake and enrollment process, providing exceptional customer service and supportCollect, verify, and accurately enter client, referral, and insurance information into the electronic health record systemVerify insurance and payer information to support service authorization and billingCollaborate with families, physicians, therapists, and referral partners to obtain required documentation and coordinate servicesMaintain accurate records and ensure compliance with HIPAA and organizational standardsSupport scheduling, reporting, and other intake-related activities to ensure a seamless experience for families What We're Looking For:High School Diploma or GEDPrevious customer service, healthcare, administrative, intake, scheduling, or related experienceStrong organizational skills with exceptional attention to detailExcellent verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentExperience working in a healthcare, therapy, medical office, or human services environmentKnowledge of Medicaid, insurance verification, or referral processesExperience with electronic health record (EHR) systemsProficient in Microsoft Office applications, internet navigation, database systems, and electronic health record (EHR) softwareBilingual English/Spanish preferred Why Join Our Team?Make a meaningful impact on children and families.Be part of a collaborative, mission-driven organization.Work with dedicated therapy and healthcare professionals.Gain valuable experience in healthcare administration and patient access services.Opportunity for professional growth and development. The Ideal CandidateYou are compassionate, organized, and service-focused. You enjoy helping families navigate processes, communicating with a variety of stakeholders, and ensuring every detail is handled accurately. You take pride in providing exceptional support and creating a positive experience for every family you serve. Join us in helping connect families to the therapy services they need and deserve. Apply today! Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for. Easterseals Florida is a Drug Free Workplace (DFWP). Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, hr@esfl.org, 2010 Crosby Way, Winter Park, FL 32792. Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.
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