SUMMARY
The Intake Specialist is an integral member of the Housing Services Team and works collaboratively with the Housing Services Program Manager, Program Coordinator and Resource Navigator to support individuals and families seeking rental and utility assistance. The intake specialist will conduct eligibility screenings, collect and verify eligibility documentation, complete initial paperwork and enter data into the appropriate systems.
RESPONSIBILITIES
• Orient individuals and families to the community outreach fund and serve as the first point of contact for participants seeking assistance.
• Determine community assistance eligibility and admissions based on program guidelines, and complete trauma-informed intake in adherence to program policy and procedures. Ensure accuracy and completeness of all documents.
• Complete Community Fund documentation and assessments according to policy and procedure and document data as appropriate within all required systems.
• Track and regularly update community assistance referrals utilizing internal tracking mechanisms.
• Track and regularly update an active tracking mechanism for utility amounts, rent amounts, and other pertinent information.
• Establish and maintain consistent verbal and written communication channels between all involved parties; act as a liaison between individuals, families, property managers/landlords and utility companies as needed.
EDUCATION AND EXPERIENCES
• Bachelors’ degree in social work or related field; two years of experience working with vulnerable/at risk populations.
KNOWLEDGE, SKILLS, ABILITIES
• The ability to work with, and recognize, the special needs of individuals and families experiencing individual hardships and knowledge of a wide range of community resources.
• Strong written and oral communication skills.
• Flexibility, self-motivation, excellent interpersonal skills and the ability to work well with all levels of management, employees/peers, and families, work proactively and independently with minimum supervision and maximum accountability.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Center for Transforming Lives partners with single mothers and their children so they can thrive. Founded in 1907, Center for Transforming Lives is one of Tarrant County’s biggest family safety nets, working to disrupt cycles of poverty and homelessness among the most vulnerable in our community. The non-profit meets the needs of 3,000 women and children annually, through a comprehensive and evidence-based, two-generation and trauma-informed model. Thanks to housing support, early childhood education, economic mobility services and counseling services that work across generations, parents and children establish security and well-being as a family. Led by CEO Carol Klocek since 2009, the $20 million non-profit opened its new Riverside Campus headquarters in May.
Center for Transforming Lives is the only homeless services provider in Tarrant County and one of seven early childhood education centers to achieve National Accreditation, recognized for the highest standards of care in the nation.