Intake Specialist Lead

Pay Range: $23-$25 per hour

For over 40 years, Adjoin has been dedicated to helping people find communities where they feel safe and respected, and where they can be themselves in every aspect of their lives. Adjoin provides services and advocacy for people with disabilities and Veterans. We serve more than 1400 clients annually throughout the state of California ranging in age from 18 to 83 years.  We assist our clients to be productive citizens by providing a living and work environment where they feel challenged, respected, and accountable as they strive to meet the demands of life. 

Our mission is to create limitless pathways for people to belong where they live, work, learn, and play. 

Join Adjoin Veterans and help give Veterans the home they deserve. Our housing-first strategy ensures that every Veteran family we serve secures permanent housing. We are honored to support our Veterans through federal Veterans Affairs and state funding opportunities, such as Supportive Services for Veteran Families (SSVF). 

At Adjoin, we create opportunities for Veterans to live, work, learn, and play in the communities we serve. If you are passionate about making a difference and supporting our nation's heroes, we invite you to join our dedicated team and help build a better future for our Veterans. 

POSITION PURPOSE

The Intake Specialist acts as a vital role within the Adjoin Veterans program. The purpose of this role is to provide exceptional services to the homeless Veteran population through advocacy and empowerment while taking a lead role in training, auditing and acting as a resource to the Housing Coordinator team. The Intake Specialist Lead’s goal is to assist the Veteran and their household with obtaining proper documentation for enrollment into our programs. The Intake Specialist also exemplifies AV ’s core values of resourcefulness, compassion, empathy, respect, and trust.

RESPONSIBILITIES & DUTIES

• Provide community resources and referrals to meet the needs of our participants.
• Screen program applicants for eligibility via telephone intake and/or on a walk-in basis and/or during outreach services towards program’s target populations (including street and shelter outreach).
• Assist in the design and implementation of individual training and support programs for the participants.
• Assist program applicants and/or participants with collecting and submitting documents as needed.
• Track screenings and participant contacts in an accurate and timely manner.
• Administer assessments to determine eligibility and appropriate interventions.
• Conduct follow along and follow up services to current and former participants.
• Provide data entry and update of databases in a complete, accurate, and timely manner.
• Maintain accurate and up to date participant filing.
• Maintain positive communications and relationships with his/her supervisor, participants, employers, landlords, partnering agencies, involved members of families and other individuals in the community.
• Complete in a timely manner all logs, reports and participant evaluations as required.
• Audit Intake documents
• Assist with ongoing training and benefits related questions
• Assist Intake Specialists with client challenges
• Act as a supportive liaison between the Intake Specialists and Intake and Benefits Supervisor
• Provides and attends all required meetings and in-services as assigned.
• Completes all required training within required deadlines.
• Complies with all safety standards and practices.
• Transport Veterans to appointments, housing searches, or other necessary locations, ensuring safety and timeliness during travel.
• Perform all job-related duties as assigned

MINIMUM QUALIFICATIONS AND SKILLS

• 18 years of age or older 
• High School diploma or its equivalent.
• Good understanding of military culture--- preferred
• Since this position requires a great deal of interaction with people, well-developed interpersonal skills are critical. 
• Demonstrated computer literacy and capability to maintain well-organized records and files. 
• Ability to follow instructions is critical to this position. 
• Ability to multi-task, work under pressure and manage time is also an essential component of this position. 
• Certification in an approved First-Aid and CPR class; or successfully complete an approved First-Aid and CPR class within 45 days of the date of hire.
• Ability to travel for meetings, conferences, seminars and trainings.
• California insured, registered vehicle in safe working condition, and proof of current driver’s license.

POSITION REQUIREMENTS

• Ability to travel within and throughout the counties in which services are provided.
• Successful completion of pre-employment drug screen and background check.
• Acceptable DMV record.
• Physical evaluations may be required dependent upon specific assigned duties or compliance requirements and may include a TB test and/or a lift and transfer test.

BENEFITS AND PERKS 

At Adjoin, we know our employees have diverse and individual needs and have gone a step beyond the standard, cookie-cutter benefits package that other organizations offer. We have thoughtfully designed a unique package that goes above and beyond!: 

• Competitive Medical Coverage 
• Extremely generous retirement matching 
• 100% Employer-paid long-term disability coverage 
• 100% Employer-paid employee and dependent life insurance 
• Employee Wellness program with fun incentives, prizes and chances to connect with your peers 
• Mental health resources (EAP) with 5 free counseling sessions per year (for you AND your dependents) 
• Volunteer program with paid volunteer hours for a cause of your choice 
• Dental, Flexible Spending Account, paid time off, holidays, and more! 

EEO

People matter. All humans deserve respect, dignity, and a place to build their own future. Here at Adjoin, we believe and live this every day. Adjoin is an equal opportunity employer, welcoming all individuals regardless of age, ancestry, disability, gender identity, genetic information, marital status, pregnancy-related conditions, race, religion, sexual orientation, and other protected characteristics. We are committed to creating a fair and inclusive workplace where every employee can thrive.