Intake Specialist

Rainwater, Holt & Sexton, PA of Little Rock, AR, is hiring an Outbound Intake Specialist to join our personal injury law office. The hours for this position are EST, Monday-Friday. THIS IS AN IN-OFFICE POSITION. Are you a forward-thinking team player who is determined to succeed? Would you like to work for a successful law firm known in our community for being trustworthy and hardworking, and dedicated to giving back to those in need? Are you an energetic problem solver who is passionate about customer service? Do you want to be part of a diverse team that serves people from a variety of backgrounds and experiences? If so, please read on! A DAY IN THE LIFE OF AN INTAKE SPECIALIST As an Intake Specialist in our Intake department, you provide the first impression of our firm by being the first point of contact for all potential clients. By gathering information from callers, you will use your critical thinking skills to identify potential cases. This position resides in a fast-paced, high-volume call center environment focusing on outbound calls, touching base with internet leads, following up with potential clients, and ensuring calls are appropriately followed through by the Attorneys. This position plays a vital role in providing new clients with excellent customer service. Your positive, can-do attitude makes you a joy to work with for both clients and staff alike. While you are organized and enjoy the satisfaction of getting things done, you are also a people person who enjoys interacting with clients, insurance adjusters, medical providers, and fellow staff throughout your workday. Though you are self-directed and able to work independently, you are also a team player who collaborates well with everyone at the firm to make things happen for our clients. You feel great about working for an ethical firm where customer service is a priority, and you can feel good about helping people through difficult times in their lives. QUALIFICATIONS FOR AN INTAKE SPECIALIST Excellent computer and typing skills, a minimum of 45 wpm Excellent speaking and grammatical skills Ability to maintain knowledge of law firm policies and procedures The urgency to provide above-and-beyond customer service PREFERRED Customer Service and/or Call Center environment experience Prior office experience Legal Experience Medical Terminology Can you prioritize tasks effectively? Can you work under pressure to meet deadlines? Do you have excellent communication skills? Are you flexible and resilient in an ever-evolving atmosphere? Do you exhibit sound judgment? Can you maintain strict confidentiality? If so, then you might just be perfect for this Intake Specialist position! WORK SCHEDULE This is a full-time, 40-hour position. Hours will be EST, Monday - Friday, in-office only. ABOUT RAINWATER, HOLT & SEXTON, PA With eight offices in Arkansas, two offices in Tennessee, a growing team of 35+ attorneys, and more than 185+ staff members, no case is too big or too small for us to handle. Our experienced lawyers have won multimillion-dollar jury verdicts and settlements and have successfully advocated for clients in the areas of auto accidents, Social Security disability, bankruptcies, brain injuries, defective products, drug injuries, nursing home abuse, truck accidents, and wrongful deaths. Our mission is to represent individuals who have been through traumatic events in their lives with compassion and skill. Our team shares the common goal of providing clients with high-quality customer service and excellent legal representation. We strive to create an environment where employees feel empowered to thrive personally and professionally. We offer a competitive benefits package for our full-time employees that includes 85% company-paid health insurance, 85% company-paid dental insurance, a flexible spending account (FSA), 100% company-paid long-term disability, 100% company-paid life insurance, a 401(k) plan with matching up to 4%, generous paid time off allowance (PTO), and paid holidays. We also offer optional vision, cancer, short-term disability, hospital stay, and additional life insurance coverage. Perks like free company apparel, free flu shots, employee rewards and recognition program, and much more are also enjoyed by our staff! If this sounds like the right opportunity for you to work in personal injury law, apply now! READY TO JOIN A TOP-RATED, BEST PLACE TO WORK LAW FIRM? Please fill out our initial mobile-friendly application. We look forward to meeting you!