Intake Specialist Patient Assistance Program

Pay Rate: $21.00/hour
Location: 100% Onsite – Local Candidates Only
Schedule: 5 days per week, 8.5 hours per day (including breaks)

The Fountain Group is currently seeking an Intake Specialist for a prominent client in the pharmaceutical and healthcare industry.

Position Overview

The Intake Specialist supports a Patient Assistance Program (PAP) by reviewing patient applications, identifying missing information, performing data entry, and coordinating application processing according to established business rules.

The ideal candidate is detail-oriented, organized, efficient, and comfortable working independently in a fast-paced administrative environment. Strong computer proficiency, communication skills, and the ability to learn new processes quickly are essential.

Key Responsibilities

• Review and process patient assistance applications for completeness and accuracy.

• Identify missing application information and contact patients by phone to obtain required documentation or details.

• Enter patient demographics, physician information, medication details, income, household, and insurance information into a Customer Relationship Management (CRM) system.

• Associate, upload, and tag patient documents and images within the CRM.

• Maintain accurate and complete patient records in accordance with established procedures and policies.

• Evaluate applications and route cases to the appropriate workflow based on business rules.

• Assist with patient application renewals and year-end recertification processes.

• Collaborate with internal departments to ensure accurate and timely application processing.

• Manage incoming and outgoing mail, including organizing and distributing documents.

• Support special projects and administrative initiatives as assigned.

• Maintain high standards of accuracy, confidentiality, and customer service.

Required Qualifications

• High school diploma or equivalent required.

• 1–3 years of experience in an office, administrative, data entry, or customer service environment.

• Strong computer proficiency and ability to learn new software systems quickly.

• Excellent attention to detail, organizational skills, and time management.

• Ability to work efficiently and independently with minimal supervision.

• Strong written and verbal communication skills.

• Ability to manage multiple tasks and meet deadlines.

• Comfortable working both independently and collaboratively in a team environment.

• Ability to sit, stand, and carry heavy objects as required by the position.

Preferred Qualifications

• Associate degree or college coursework preferred but not required.

• Experience using CRM systems or other database applications.

• Familiarity with medical insurance, pharmacy benefits, or healthcare terminology.

• Previous experience processing applications, reviewing documentation, or handling high-volume data entry.

• Experience in a healthcare, pharmaceutical, or patient support environment.

Work Schedule & Availability Requirements

• 100% onsite position, including all training.

• Work schedule consists of 5 days per week, 8.5 hours per day.

• Operating hours are between 7:00 AM and 7:00 PM.

• New hires will initially be assigned later shifts and must remain flexible with scheduling.

• Overtime may be offered or mandatory depending on business needs.

• Mandatory overtime may reach 10 additional hours per week during certain periods.

• Candidates must have no planned time off within their first 90 days.

• Future time-off requests must follow the established approval process and cannot be guaranteed in advance.

• Local candidates only. Relocation candidates will not be considered.

Ideal Candidate Profile

We are seeking someone who is:

• Detail-oriented: Able to accurately review applications and enter sensitive patient information.

• Computer proficient: Comfortable navigating multiple systems, entering data, and managing electronic records.

• Efficient and organized: Capable of managing a high volume of applications while maintaining accuracy.

• Independent: Able to prioritize tasks and complete assignments with minimal supervision.

• A quick learner: Willing and able to adapt to new systems, procedures, and workflows.

• Communicative: Comfortable contacting patients and collaborating with internal teams.

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