Integrated Care Operations & Planning Coordinator

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 401(k) plan matching up to 5%
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

Job Summary

The Integrated Care Operations & Planning Coordinator serves as the central administrative contact for Behavioral Health, Care Management, and Population Health departments within the Medical Affairs division, serving as a key partner to the Chief of Integrated Care. This position supports execution of operational priorities by coordinating schedules, correspondence, meetings, project tracking, and day-to-day administrative tasks while promoting alignment and accountability across initiatives that advance a whole-person care model. The Coordinator also plans and executes department events and supports broader organizational initiatives by ensuring seamless logistics and communication. This position reports to the Chief of Integrated Care.

Work Location

This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

What you'll do

• Provide comprehensive administrative support for the Chief of Integrated Care and associated departments, including calendar management, correspondence, and day-to-day coordination.
• Serve as a central point of contact to coordinate information flow and support effective collaboration across Medical Affairs leadership and key internal partners.
• Plan, schedule, and support leadership meetings, including agenda development, materials preparation, meeting logistics, and follow-up communications.
• Track decisions, action items, and deliverables to support timely completion and accountability.
• Coordinate cross-functional initiatives supporting advancement of a whole-person care model across the Medical Affairs division and enterprise, as assigned.
• Maintain centralized tracking of project plans, milestones, risks, dependencies, and key documentation.
• Support project and program coordination for initiatives such as care management redesign, behavioral health integration, and population health alignment, including tracking of performance indicators and success metrics.
• Develop and maintain systems to monitor progress against priorities, goals, and performance measures; identify gaps and opportunities for improved efficiency and communication.
• Support implementation and continuous improvement of workflows and processes that enhance team effectiveness and execution discipline.
• Ensure clear, consistent communication of priorities, timelines, and expectations to stakeholders.
• Support preparation of presentations, reports, and executive-level communications.
• Plan and execute events and meetings for supported departments, including logistics, vendor coordination (as applicable), and communication.

What you'll need

Education

• High school diploma or equivalent required
• Bachelor's degree or equivalent in business or a related field preferred
• In lieu of degree, an additional 3 years of relevant experience required

Experience

• Minimum 2 years' experience in operations planning or coordination preferred

Travel

• No travel

Knowledge, Skills and Abilities

• Process-oriented with strong attention to detail and accuracy; strong written communication (grammar, spelling, reading) and ability to learn new systems quickly.
• Excellent organization and time management skills; able to coordinate multiple activities/projects and work independently to meet critical deadlines.
• Strong written and verbal communication skills; able to communicate tactfully and accurately with staff across departments.
• Ability to analyze information and develop logical conclusions.
• Experienced in project management methods, documentation platforms, and tools; able to maintain tracking of milestones, risks, and dependencies.
• Proficiency in Microsoft Office Suite and general office technology.
• Ability to manage multiple priorities simultaneously under tight deadlines.
• High level of discretion and professionalism in working with sensitive information.
• High degree of initiative, organization, clarity, flexibility, and urgency in managing workload and resources; able to provide administrative guidance.
• Understanding of vendor contract negotiation and management.
• If applicable: knowledge of internal reporting/testing systems used by the department (e.g., AQC/MPA or equivalent).
• Must demonstrate a high degree of initiative, organization, clarity, flexibility, and urgency in managing workload and resources.

Compensation

$24.12 - $28.60 hourly

Non - Exempt Grade 12

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.