Integrator Performance Engineer - Warehouse Robotics Automation

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of cutting-edge software and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

Integrator Capability-Building:

• Contribute to training content creation and facilitate training for integrators
• Respond to any integrator questions or support requests

Engineering Support:

• Advise integrators on most effective system designs for Exotec products, answering customer needs while optimizing integrator costs
• Support integrators to understand functionalities, key differentiators, limitations of Exotec products and integration best practices
• Review technical offers with integrators
• Review and validate integrator design documents before installation

Operational Support for Sites in Production

• Own performance of Exotec systems
• Analyze root-cause of nonperformance, coordinating with integrators to perform improvement actions
• Solve issues escalated from Exotec Control Center and integrator
• Support integrators to maintain their systems with latest updates
• Support integrators on their requests regarding Exotec services (e.g. systems in production, pre-production servers)

Continuous Improvement on Exotec Products & Services

• Analyze the root cause of issues escalated from Control Center or integrators and suggest improvement plans
• Coordinate with Exotec teams to implement prevention solutions for future issues