Primary Function - Multi-Tier User Support (PWS 1.16.6.1, 1.16.6.2, 1.16.6.3): Provides prompt user support across all tier levels (with proficiency for Tier 2 and above escalation), expert technical guidance, and comprehensive technical assistance, strictly adhering to SLAs and performance standards across PAE HQ and 3 CPE Offices.
Cross-Functional Systems & Cyber Triage (PWS 1.16.3.1, 1.16.4.1):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call resolution rates. Cross-trained in basic Cybersecurity awareness for initial triage of suspected security incidents, ensuring potential malware or phishing events are documented with sufficient technical detail for immediate escalation, reducing incident response times.
Numbers & Facts
Location
Huntsville, Alabama
Skills
Computer Securityunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Desktop Virtualizationunmatched
Identify Issuesunmatched
Incident Responseunmatched
Internet Securityunmatched
Malwareunmatched
Operating Systemsunmatched
Phishingunmatched
Service Level Agreement (SLA)unmatched
Systems Administration/Managementunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Virtual Machine (VM)unmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.