Internal Service Advisor

Location: Crain Kia of Bentonville

Address: 2201 SE 28th St., Bentonville, AR, 72712

Job Overview

Crain Kia of Bentonville is seeking a dedicated and knowledgeable Internal Service Advisor to join our team. The ideal candidate will serve as a key liaison between our service department and customers, ensuring a smooth and efficient service experience. This role requires excellent communication skills, a strong understanding of automotive service processes, and the ability to provide exceptional customer service.

Key Responsibilities

• Greet and assist customers promptly and professionally upon arrival.
• Assess customer vehicle service needs and provide accurate recommendations.
• Communicate service options, pricing, and timelines clearly to customers.
• Coordinate with technicians and service department to ensure timely completion of repairs and maintenance.
• Maintain detailed records of customer interactions, service orders, and vehicle history.
• Follow up with customers regarding service status and post-service satisfaction.
• Work collaboratively with the service team to improve internal processes and customer experience.

Required Skills and Qualifications

• Proven experience as an Internal Service Advisor or Service Advisor in an automotive dealership or service center.
• Strong knowledge of automotive service procedures and terminology.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proficient with service management software and basic computer applications.

How to Apply

If you are passionate about automotive service and customer satisfaction, we encourage you to apply for the Internal Service Advisor position at Crain Kia of Bentonville. Please submit your resume and cover letter to our HR department or visit us at 2201 SE 28th St., Bentonville, AR.