International Accounts Manager

International Accounts Manager

Location: Harford County, MD | Fully onsite
Employment Type: Direct Hire
Base Salary: $80,000-$100,000, with flexibility based on experience
Schedule: Monday-Friday, approximately 40-45+ hours per week, with rotating Sunday coverage for a few hours

Position Overview

Ultimate Staffing is partnering with an established international distribution company to hire an International Accounts Manager with a focus on managing existing accounts, excuting orders, and resolving challenges throughout the delivery process.

This hands-on leadership role manages existing international client relationships and oversees export orders from placement through delivery. The manager leads a small documentation and support team, coordinates export shipments, and works across departments to keep orders moving accurately and efficiently.

Success in this position requires strong customer communication, practical international logistics knowledge, and the ability to take ownership of competing priorities. International shipping or export experience is required.

Key Responsibilities

Account Management and Order Management

• Serve as the primary client contact after orders are placed, maintaining clear and proactive communication through delivery.
• Oversee a high volume of concurrent international orders, tracking milestones, deadlines, outstanding requirements, and next steps.
• Communicate order progress, loading dates, shipping schedules, estimated arrival times, and changes affecting delivery.
• Set realistic expectations, address concerns, and coordinate solutions when issues arise.
• Review order confirmations and supporting information for accuracy and completeness.
• Work closely with sales, operations, warehouse, production, labeling, and quality assurance teams to move orders forward.

Team Leadership

• Supervise a small documentation and support team, assigning responsibilities and establishing daily priorities.
• Monitor work quality, deadlines, and follow-through.
• Provide training, coaching, and feedback to strengthen performance and consistency.
• Serve as an escalation point for complex orders, urgent requests, and competing deadlines.
• Establish clear workflows and accountability while maintaining a collaborative team environment.

International Shipment Coordination