International Customer Service Representative

The International Customer Service Representative position:

• Provides administrative and customer service support to the International Banking group.
• Services foreign and domestic accounts, addresses inquiries and concerns, and performs other servicing activities to facilitate daily banking for customers.
• Secures all necessary documentation and information to opens new customer accounts.
• Facilitates lending and sales production efforts by making appropriate referrals and assisting with sales administrative tasks.

Duties & Responsibilities:

• Client Service - Performs a range of daily servicing and administrative tasks to address customer inquiries and concerns, including the opening and maintenance of customer accounts.
• Sales Support - Identifies sales opportunities by consulting with customers on their business and banking needs. Makes appropriate referrals to banking partners who can recommend Bank products and services as a solution. Assists with a variety of administrative duties such as preparing sales materials, scheduling appointments, and assisting with sales calls.
• Documentation - Conducts background check requests, clears documentation exceptions for new accounts, and secures any other documentation necessary to daily activities. Maintains account data and records within the department system.
• Relationship Development - Offers personalized banking services to build rapport with customers. Leverages customer engagement and a strong business network to develop long-term banking relationships.

Position Specific Skills:

• Bilingual (Spanish and Portuguese)

Qualifications:

• Minimum Required Education and Experience:
  • Bachelor's Degree OR High School Diploma or GED/Equivalent
  • 4 years' experience in International banking client in financial services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.